Library Associate (Adult Services)

JOB ANNOUNCEMENT

Discover Your Future in Englewood

Englewood, a dynamic community of 35,000 residents, is in the heart of the Denver metropolitan region. Englewood is a proudly independent, full-service community. Minutes from world class art and entertainment venues in downtown Denver and the Rocky Mountain foothills, Englewood is home to major medical and manufacturing facilities along with its own foodie, arts and startup communities centered in historic downtown Englewood and the Central Business District.

Englewood is also a transportation hub with two light rail stops on the Denver regional passenger rail system and exceptional roadway access provided from all directions by US Highway 285 (Hampden Ave.) and US Highway 85 (Santa Fe Drive). Bus service is provided by RTD, including the most frequent bus route in the region, and the free Englewood Trolley that connects the Englewood light rail station to downtown Englewood, the medical wellness district, and civic center.

The Englewood Public Library is at the heart of this community, serving as a vital resource and gathering place for residents. We are seeking a dedicated Library Associate to join our team and help us fulfill our mission of connecting patrons to the resources, programs, and services that enrich their lives.

About The Position

As a Library Associate, you will play a key role in providing outstanding customer service and ensuring a welcoming environment for all library visitors. Your responsibilities will include:

• Assisting patrons with identifying, locating, and using library resources, including print, non-print, and digital materials.
• Performing circulation functions at the service desk and providing guidance on the use of library computers and personal devices.
• Supporting special services such as readers’ advisory, community outreach, and marketing of library programs and services.
• Collaborating with a dedicated team to bring innovative ideas and a commitment to excellence to the library experience.

Qualifications

• Education: A bachelor’s degree in any field is required.
• Experience: A minimum of two years of customer service experience is essential, with preference given to candidates with library or bookstore experience.
• Skills: Strong communication, collaboration, and basic computer skills are vital. Familiarity with library management systems, effective public speaking, and a passion for serving diverse communities will set you apart.

Why Join Us?

Englewood is committed to advancing our community together by enhancing quality of life and fostering a foundation of trust. At the library, you’ll have the chance to make a direct impact on the lives of residents, helping them explore, learn, and connect.

The City has recently adopted Mission, Vision and Values focused on advancing our community together, enhancing the quality of life for those we serve and building a foundation of trust and valuing people by empowering our employees to achieve greatness by creating a place where everyone wants to work.

The City has also adopted Customer Service Standards centered around providing responsive and efficient service to customers in a friendly and accurate manner along with being accessible and transparent in all customer interactions.

Englewood’s smaller size allows team members to participate in a variety of tasks in many different areas and take ownership of their division, and the direction it is moving.  We celebrate diversity and are dedicated to creating an inclusive environment where all employees and patrons feel valued and supported. If you share our vision of empowering the community through accessible and innovative library services, we’d love to hear from you.

The Englewood Public Library is going through our first ever strategic planning process allowing us to dream big for the future. If you are eager to have a direct impact on your community by helping patrons with diverse needs use library resources, we’d love for you to join us.

How to Apply

 Don’t miss this opportunity to be part of something meaningful. Apply today and take the first step in joining our passionate team at the Englewood Public Library. Applications will be reviewed as they are received, and interviews will be scheduled promptly for qualified candidates. We look forward to meeting you and exploring how your skills and experiences align with our mission!

Join us in shaping the future of the Englewood Public Library and making a lasting impact on our community. Apply today!

JOB DESCRIPTION

POSITION SUMMARY

The Adult Services Library Associate performs customer service, reference, and technology assistance to library patrons. This position communicates with patrons, resolves concerns, and helps connect patrons to appropriate resources, programs, and services.

REPORTING RELATIONSHIPS

Reports to: Adult Services Library Supervisor

Direct Reports: None  

DUTIES AND RESPONSIBILITIES

The listed examples of work are not intended to be all-inclusive.  They may be modified with additions, deletions, or changes as necessary.

 Essential Duties & Responsibilities

• Provides reference and readers advisory services at the reference services desk.
• Using automated library system and online resources, connects patrons to print, non-print, and digital resources.
• Provides general assistance in the use of computer equipment and software application use.
• Interacts extensively in person, over the phone, and by email with patrons, staff, partner agencies, and other community groups.
• Completes reservations for computer use in the Technology Lab.
• Completes opening and closing procedures.
• May assist in the planning and implementation of services, programs, and special events for adults.
• May assist in the creation and distribution of library marketing materials and social media.
• May participate in conducting outreach to the community.
• Provides technology instruction both formally and informally.
• Provides information about library programs, services, and facilities.
• Completes reservations for study room and meeting room use.
• Accepts payments for reserved meeting rooms, copy/printing, and miscellaneous supplies.
• Utilizes computers, automated library systems, the Internet, and online tools and resources.
• Maintains knowledge of reference and circulating collection materials, both print and electronic.
• Sorts and organizes materials for shelving, shelves materials, tidies shelves, and shelf reads to ensure materials are in their proper order.
• Performs basic maintenance or repair on library equipment.
• Maintains compliance with library and city policies and procedures and explains policies and procedures and to patrons.
• Maintains safe environment for both staff and patrons.
• Responds to and resolves complex/sensitive patron inquiries, concerns, and complaints, referring those that cannot be resolved to a supervisor.
• Works cooperatively with the public, volunteers, and other Library employees.
• Ability and willingness to work a varied schedule, including evenings and weekends.

Other Duties & Responsibilities

• May work with volunteers.
• Assist in circulation or children’s services as needed.
• May represent the Library at City, community, or professional events and meetings.
• May serve as a point of contact for community partners.
• Performs other duties as assigned.

PREPARATION AND TRAINING

Education: Bachelor’s Degree in any field required

Work Experience: 2 years of customer service experience required; 1 year library and/or bookstore experience preferred.

Certifications and/or Licensures: None

Required Driver’s License: Yes

An equivalent combination of education, training and relevant job experience may be substituted.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Public library reference methods and procedures.
• Reference interview techniques.
• Reader’s advisory techniques.
• Current literature
• Dewey Decimal System of classification.
• The use of automated library systems such as Sierra, Prospector, and online public access catalog.
• Customer Service standards
• Common and emerging personal technology applications.
• Social media and marketing strategies.

 Skills in the use of:

• Personal computers and associated software such as Microsoft Office and online content management programs.
• Automated library systems such as Sierra, Prospector, OCLC.
• Library and general office equipment.

Ability to:

• Work independently and as part of a team.
• Effectively manage time and priorities.
• Communicate effectively verbally and in writing.
• Add, subtract, multiply, and divide in the collection of payments and other money handling tasks.
• Excellent attention to detail to ensure accurate data entry and records management.
• Provide instruction on the use of online library catalog, general computer use, and various online resources and/or applications.
• Proactively promote the Library’s collection, services, and programs.
• Serve all patrons with patience, tact, and courtesy.
• Exercise good judgment and make sound decisions.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Work is performed in a standard library environment, requiring standing, sitting, and walking for extended periods of time. Must be able to push and pull a full book cart and perform occasional lifting (up to 25 lbs/force).

HOURLY RATE

$22.31 - $33.47/Hourly Rate

APPLICATION DEADLINE

Open until filled