Summary:
The Assistant Library Director is responsible for overseeing and ensuring outstanding
operations and customer services of all public-facing departments including the Bryant
and East End branches and the Public Services, Youth Services, and Adult Services
departments at the main branch in Benton.
Qualifications:
Master’s degree in Library Science from an ALA accredited university and 5 or more
years of supervisory experience or any equivalent combination of experience and
training that provides the required knowledge, skills, and abilities. A professional
demeanor and strong initiative to be a library leader are essential.
Required Knowledge, Skills & Abilities:
▪ Knowledge of the principles and practices of professional library work
▪ Computer and office equipment fluency and willingness to learn new
technologies.
▪ Knowledge of supervisory and employee training and development methods
▪ Must like working with people and be able to motivate staff and foster teamwork
across department lines to create a positive workplace environment
▪ Ability to communicate, work effectively and tactfully with employees and the
public in a diplomatic fashion
▪ Professional demeanor and ability to maintain confidentiality of records.
▪ Must exercise sound judgment, identify and assess problems, and decisively
implement appropriate solutions or recommendations.
▪ Ability to effectively multitask and keep track of ongoing projects and timelines
simultaneously.
▪ Ability to work a flexible schedule, including a Saturday rotation and some
evenings
▪ Maintains professional relationships with co-workers and supervisor while
utilizing excellent communication skills.
▪ Valid driver’s license and personal vehicle for job related transportation
▪ Sit, stand, bend, reach, and squat. Lift and move up to 50 pounds.
▪ Effectively communicate ideas and information both in written and verbal form.
▪ Set priorities in order to meet assignment deadlines
▪ Effectively read and understand information contained in memoranda, reports,
and bulletins, etc.
▪ Planning and Organization Skills: develop required plans to solve problems; take
advantage of opportunities to accomplish goals; establish systematic methods of
accomplishing goals.
Responsibilities:
▪ This position exercises management and supervision over the library in the
absence or unavailability of the Library Director.
▪ Manages, coaches, and holds accountable the managers of the Bryant and East
End Branches and Public Services, Youth Services, and Adult Services
departments. Fosters teamwork and cohesion among departments and
branches.
▪ Resolves issues among public-facing departments
▪ Helps develop and administer policy concerning library operations
▪ This position requires cooperation and integration with administrators and
managers in identifying issues and trends and planning for progressive change to
ensure optimum service to the community.
▪ Focuses overall effort on providing exceptional customer service, including
rallying the main library team around this goal and resolving patron complaints as
needed.
▪ Assists director with planning, organizing, and directing library services
▪ Builds partnerships with local businesses, community organizations, and
community leaders.
▪ Ability to become a certified passport acceptance agent within first 90 days of
employment