unBound Library Assistant
Meridian Free Library DistrictThis is a part-time position working 19 hours/week.
Application will close at 5:00 PM on Friday, October 23, 2026.
Position Summary
The unBound Library Assistant provides patron-focused library service in response to the
technology and information needs of District users at the unBound Business and Technology
Library. This position focuses on providing information and reference assistance to patrons in
addition to supporting patron services provided by unBound. The incumbent assists with the daily
operations of the location and performs related duties as assigned. Work is performed
independently at the direction of leadership.
The majority of work hours are spent working public service desks, providing customer service
and technology support.
Duties and Responsibilities
Essential
Customer Service
Provides excellent customer service to library patrons at public service desks, on the phone and
virtually. Provides informational assistance to patrons and refers questions as needed. Makes
decisions based on District policies and procedures. Determines customer needs and advises
patrons about District materials, resources, and technology equipment. Aids visitors in regards to
technology and other District services including databases, District materials, and quality online
sources. Actively promotes respect for diversity and creates a welcoming environment.Promotes a
culture of accountability, teamwork, and adherence to the District’s guiding principles. Maintains
confidentiality of patron information.
Technology
Provides technology support to patrons who bring their technology devices or use the District’s
hardware and software. Troubleshoots the District’s technology equipment. Maintains unBound
3D printing services by setting up 3D prints for patrons, runs branch 3D printers, updates print
queue, and performs scheduled maintenance for 3D printers and maker equipment. Assists
patrons in setting up paper prints, and ensures equipment is maintained and ready for patron
use. Provides assistance to patrons using the meeting room and sound studio equipment.
Operations
Maintains physical appearance of the library. May perform some circulation duties including
issuing library cards, checking materials in and out, reserving items, collecting fees, and answering
the phone. Promotes District collections, services, and programs. Responsible for appropriate and
appealing display of new materials and resources. May be required to drive a District vehicle for
delivery or outreach purposes. Prepares rooms reserved for use by staff and patrons.
Records and Reports
Maintains accurate records, collects statistics, tracks performance measures and prepares reports
related to District services and events to include attendance, outcomes, evaluation, costs, etc. as
required by leadership. Completes clerical tasks such as record maintenance, compiling lists and
drafting resource guides in both an office setting. Maintains good attendance and timekeeping
records.
Opening and Closing
Will open and/or close the library and ensure the security of the building.
Marginal
Assists in developing and providing some District programs. May attend trainings, webinars, and
community meetings. Recommends purchases based on patron’s interests and requests.
Participates in committee groups as assigned by the District to demonstrate our commitment to a
culture of inclusivity, collaboration, and professional development. This may include serving on a
subcommittee, working group, or project team. Actively promotes respect for diversity and creates
a welcoming environment.
Performs other duties as assigned.
Qualifications
Minimum Qualifications
Knowledge, Skills, and Abilities
Provides exemplary customer service and maintains a favorable image of the District. The
incumbent has a desire to work in a public service role. Has excellent interpersonal skills and the
ability to communicate effectively and appropriately with people from diverse backgrounds of all
ages and demographics. Must be able to juggle multiple priorities and patron needs. Builds and
maintains positive working relationships with individuals at all levels of the organization and
fosters positive partnerships with outside organizations. Must be able to work alone at a
location.General understanding of public libraries and library services.
Works with a positive attitude, is highly professional, demonstrates integrity, and is capable of
working independently or as a team. Comfortable with change, ambiguity, and problem solving.
Holds self accountable, and works to prevent mistakes in coordination with manager and other
departments and teams. Future thinking mindset and ability to see the bigger picture of task
implications District-wide required. Ability to identify and loop in stakeholders in a timely manner.
Possesses a strong ability to find information and answers independently. Works with a positive
attitude, is highly professional, and demonstrates integrity.
Proficient with standard computer applications, online library automation system and online
searching. Understands the role of technology in providing library services and is technically savvy,
exhibiting a high learning aptitude in a number of operating systems and applications such as
Microsoft Office Suite (Excel, Word, PowerPoint), Adobe CC (Photoshop, Illustrator, etc.), and
Google Suite. This position requires a knowledge and a strong aptitude and ability to learn and
adapt to various hardware and software including audio visual equipment, personal computers,
tablets, smart phones, and maker/prototyping tools.
Experience
1-2 years of experience in libraries, education, retail or customer-service related position or similar
experience.
Education
High School Diploma or GED, or equivalent education, training, or experience.
Training, Licenses, or Certifications
A valid driver’s license is required.
Supervisory Responsibility
None. May indirectly oversee and train volunteers and other staff.
Preferred Qualifications
Bilingual, preferably Spanish-English, Russian-English, or other languages. A bachelor’s degree and
public-speaking experience. Desired personal attributes include a positive approach to interacting
with the public, a continuous desire to update technology skills, a sense of humor, and a positive
and enthusiastic approach to providing library services.. Proficiency in both Windows and Mac
operating systems. Knowledge of prototyping tools (3D printing, CNC, laser cutting/engraving,
etc.), tech troubleshooting, and good customer service. Must be able to work alone at a location
and be able to juggle multiple priorities and patron needs.
Working Conditions
Physical Requirements
The job requires the employee to frequently sit, stand, walk, twist/turn, and maintain flexibility,
constantly hear, listen, and see; perform manual dexterity movements, occasionally stoop/bend,
and seldom kneel, squat, crouch, crawl, and balance. Must be able to lift and carry up to 25 lbs,
reach at, above, or below shoulder height, grasp objects weighing up to 25 lbs, pull and push
objects weighing up to 50 lbs.
Mental Requirements
The job requires the employee to read, write, perform clerical duties, comprehend and use
perception, perform alphabetical and numerical filing/sorting, and perform basic math.
Technology, Equipment, and Devices
The job requires the employee to regularly operate and exhibit proficiency with computers and
commonly used computer applications, District systems and databases, phones, copiers, printers,
email and cloud environments, and social media. The job requires the employee to operate and
troubleshoot various equipment including new technology, prototyping tools, and advanced
computer software. This position may require operation of a vehicle on behalf of the District.
Work Environment
The job requires the employee to be subjected to repetition, working alone, working around
others, working as part of a team and occasionally working remotely. The position subjects the
incumbent to verbal contact with others, face-to-face contact, noise, inside and outside
environments, and moving objects.
Expected Hours and Location of Work
This position requires the employee to work a weekday (Monday-Friday) daytime schedule with
occasional evening and weekend (Saturday-Sunday) shifts. Work performed primarily on-site at
the District’s administrative offices. Position schedule and work location are subject to change at
the discretion of management to support business needs.
Expected Travel
This position requires travel throughout the District; minimal travel for training and conferences.
Disclaimers: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Management reserves the right to assign or reassign duties and responsibilities to this position at any
time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Meridian Library District is an Equal Opportunity Employer. Hiring and employment practices are done without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, or disability. In addition, preference in employment may be given to veterans who qualify under state and federal laws and regulations.