Shannon Library Assistant (Student Wage)

Shannon Library is currently seeking student workers to staff its Information & Service Desks during the summer of 2025. The Information & Service Desks and its staff create the first impression library users have of the newly opened Shannon Library. The purpose of this position is to perform a variety of tasks related to services for library patrons at assigned service points and occasionally work on special projects. Punctuality, attention to detail, and dependability are the essential components of this position. Duties include providing customer service for library users; generally focused on charging, discharging, and renewing library materials. You must be comfortable with data entry, the use of standard office software programs and working within established guidelines and policies. You must possess a strong attention to detail, the ability to learn the Library of Congress call number system, the ability to work independently, and be proactive.  This is a customer service / visitor service job.

The Shannon Library Information & Service Desk is staffed with student assistants from 9AM-8PM during the summer and 8AM-2AM during the semesters. To be considered, you must be available to work early opening or late closing shifts. Weekly work schedules are built around student class schedules and availability. Extra consideration will be given to students who are willing and able to work late night shifts and/or weekend shifts.

The pay rate for this position is $14.53/hour. 

Desired Skills

• Willingness and ability to work an established schedule.
• Be on time for each assigned shift.
• Dependability and accuracy.
• Attention to detail.
• Ability to use computers and library automation systems.
• Good interpersonal communication skills.
• Must have a good public service attitude and like working with people.
• Must be able to communicate verbally in a clear manner.
• Must be able to read printed labels.
• Must be able to push a full book cart and lift 15 pounds.

Responsibilities

• Staff Service Desk.
• Checkout, discharge and renew library materials for patrons. 
• Sort, deliver, and retrieve library materials within the building.
• Answer basic information, direction, circulation status, and library policy questions. 
• Help patrons locate materials in the stacks and basic assistance with copy machines and printers.
• Assist patrons with library request forms.
• Assist in opening or closing of library during the first or last shift.
• Assist in maintaining the appearance of the library, keeping it neat and orderly.
• Must be able to work mornings, evenings, weekends and during exam week periods.
• Adhere to all library policies and procedures.
• Assist with general library duties as required.
• Special projects as assigned.
• If unable to work an assigned shift, you must be able to find a substitute for that shift.

Application Requirements

In addition to your resume, you must submit a Cover Letter which provides context for the experience (especially customer service) seen in your resume. It is also an opportunity to explain why you would be a good fit for this position. Please include your anticipated graduation year in your Cover Letter.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physicians Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff.  We believe diversity is excellence expressing itself through every person's perspectives and lived experience.  We are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.