Public Service Library Assistant

Under the general management of the Deputy Director of Public Services and the direct supervision of a Department Head, Librarian, or Manager, the Public Service Library Assistant is responsible for delivering frontline patron services, department operations support, programmatic support, and many other duties.

Library Assistant are the Library’s most visible and direct customer service link to the patrons served, and perform most of the day to day customer contact and operational tasks across a wide variety of departments and programs.  Library Assistants may work in limited department or program areas, or with training and experience perform duties in many areas of the Library’s operation.

Library Assistants actively demonstrate a propensity and desire to engage with patrons,
provide courteous and prompt service, and advance the library’s day to day operations and mission.

Administrative Details:
This is a Regular Part-Time Permanent position. 8 to 16 hours per week.

• FLSA: Non-Exempt
• Pay Basis: Hourly, 8 to 16 hours per week.
• City Salary Grade: 1
• Position Status: Regular, permanent part-time
• Schedule: Part-time 24-29 hours per week
• Non-Represented
• Non-Supervisory
• This position does not receive benefits

Essential Job Functions:
 
 General duties required of all Library Assistants

• Maintain reliable and regular work attendance and timeliness.
• Provide excellent patron services at service desks.  This includes, but is not limited to, reference questions, readers’ advisory, program registration/information, database instruction, and general library and community information.
• Provide patron account services including updating and registering new cardholders. 
• Perform general circulation tasks such as, but not limited to, placing and processing holds, checking materials in and out, and collecting fines and fees.

• Duties performed by some Library Assistants specifically assigned or trained to do so:
  • Delivers programming support.
  • Creates promotional materials including, but not limited to, flyers, social media posts, and material displays.
  • May participate on library related committees.

• Performs other related job duties as required.

Skills
 

• Communication skills:  effectively communicate ideas and information both in written and oral forms and in Standard English with staff and the public. 
• Reading skills:   effectively read and understand information contained in memoranda, reports and other formats.
• Mathematical skills:  calculate basic arithmetic problems (addition, subtraction, multiplication, division) without the aid of a calculator.
• Time management skills:  set priorities and follow through to meet assignment deadlines. 

• Ability to learn, maintain, and improve the skills in above-mentioned areas through active participation in appropriate continuing education workshops and other library skills learning experiences.
• Ability to work both a flexible or set schedule, including evening and weekend hours. Bilingual/Multi-lingual skills desired, not required.
• Ability to comprehend and follow instructions:  to follow instructions from supervisor, verbally or in written form.

Education

• High School Diploma or equivalent required; Post-Secondary education preferred or degree preferred.

• One or more years of general customer service.
• One or more years of library, or similar experience, desired.

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Documentation Submission: 
Please note that this application requires the submission of supporting documents.  Failure to submit the required documentation will disqualify your application from consideration. 
 


Consent to conduct a Background Check if selected as a Finalist: Please download the Authorization for Release of Information form linked below. You must complete this form and upload it with your submitted application. This form authorizes the City of Middleton to perform a local Background Screen. This screening will only be conducted for those that are selected as finalists for this position.

Click here to Download:   Authorization for Release of Information 
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 City of Middleton Veterans' Preference Program

(Applicable to Regular Full and Part Time Positions Only)

The City of Middleton honors and recognizes the sacrifice and dedication made by veterans of the United States Armed Services, and the unique skills, experiences, and abilities they bring to the workplace. The City’s Veterans' Preference Program is designed and implemented to encourage and enable the recruitment, review and potential hire of qualified veterans. This program does not guarantee the selection of any veteran or eliminate the need for such veterans to otherwise meet all basic qualifications for the position(s) for which they apply.
 
 Please see the Veterans' Preference Program link on the Job Opportunities page menu for the details and requirements of the program.


 

The City of Middleton is an Equal Opportunity Employer

seeking a diverse and talented workforce.