Part-time Library Assistant (Northeast Military Cutoff location)

• Providing assistance to children, teens, adults and seniors with use of library collections, services, facilities, and essential technological devices.
• Helping customers navigate library policies and procedures.
• Guiding customers through registration, checkout, and e-content downloads, using the integrated library system (TLC).
• Responding to readers' advisory and general reference questions by accessing various print and non-print resources.
• Operating and troubleshooting library equipment, including self-check machines, printers, computers, and other technologies.
• Creating attractive and timely displays featuring library resources.
• Accurately shelving library materials.
• Assisting with Library opening and closing procedures.
• Protecting each customer's right to privacy and access, adhering to the American Library Association Bill of Rights and Code of Ethics
• Performs work with regular and predictable attendance consistently meeting the scheduling needs as required by the county.
• Performs work during emergency/disaster situations.
• Performs other duties of a similar nature or level. 

• This position will work a minimum of 8 hours with potential for up to 15 hours per week.
• Work schedule will be Monday - Friday with varying morning, afternoon, and evening shifts depending on the needs of branch. One weekend rotation every 4 weeks. Weekend shifts are 10:00-5:00 on Saturday  and 12:45-5:00 on Sunday. 
• Work schedule is subject to change based on departmental needs. Must be available to work during emergency situations.

Minimum Qualifications:

• High school diploma or equivalent, and at least one year of experience in a library, bookstore or other frontline customer service role (e.g. retail, food service, or hospitality).
  
• Knowledge, skills, education, training, and experience sufficient to thoroughly understand the functions of the role and successfully perform the essential duties
• Associates degree preferred. 

• Intermediate to advanced experience using personal computers, learning and utilizing software applications and operating peripheral equipment (printers, scanners, etc.)
• Strong oral and written communication skills
• Ability to interact courteously and professionally with the public, coworkers and others in a fast-paced work environment.
• Ability to respond appropriately to information-seeking behaviors and diverse learning styles.
• Ability to maintain confidentiality, work independently, and exercise judgment in resolving customer issues.
• Flexibility and willingness to adjust to a constantly changing work environment.

• Spends up to several hours a day in a stationary position to assist customers
• Frequently moves and positions bins of books which weigh up to 30 pounds
• Frequently transports large numbers of books to various locations in the building
• Positions, places, and removes books and other library materials around, onto, and from shelves at a wide range of heights
• Communicates and exchanges information and ideas with customers and coworkers throughout the workday
• Some roles operate a computer, cash register, and other electronic devices throughout the day

Applicant Information:
After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an application can be viewed through your applicant portal.

In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.

New Hanover County is an Equal Opportunity Employer.