Library Technician - Genealogy & Local History / Reference (Part Time)

Carlsbad – The Community

The City of Carlsbad is ideally situated in north San Diego County where a great climate, beautiful beaches and lagoons, and abundant natural open space combine with world-class resorts, family attractions, well planned neighborhoods, excellent schools, and a charming village atmosphere to create the ideal California experience. Covering nearly 40 square miles, the City of Carlsbad is currently home to about 115,000 residents. The city sets the standard for high-quality local government services and is home to corporate headquarters in technology, life sciences and action sports, supported by a thriving tourism market and nearly 40 percent preserved open space. Thanks to an award-winning growth management plan, the city's infrastructure and services keep pace with development and promote an excellent quality of life. 

The ideal candidate will have excellent interpersonal, communication and customer service skills; an outstanding work ethic, sense of teamwork; and flexibility to work with new programs and services. They will also be able to receive, internalize and grow from feedback, understand confidentiality, assume positive intent and react to stressful situations in a professional manner.

• Provide sterling in person and virtual customer service and instruction in the use of the Genealogy & Carlsbad History division’s various print and electronic resources including sharing research strategies
• Teach occasional beginning and/or intermediate classes on genealogy and local history resources
• Communicate to library patrons both rules and procedures, as needed, to maintain a proper environment for general use and enjoyment of the library
• Work with other team members to break down and overcome research dead ends and “brick walls”
• Create informational handouts on genealogy topics and provide expertise to researchers 
• Support genealogy division programs and events

• Demonstrate active interest in the pursuit of genealogy and family history 
• Knowledge about genealogy research methods and resources, including print and electronic formats, as well as strategies and standards of proof
• Have a highly developed aptitude for providing excellent customer service and a demonstrated ability to work cooperatively with members of the public, coworkers and invested parties
• Able to work independently while managing multiple tasks with attention to detail
• Able to conduct in-depth research providing answers to complicated reference questions using a variety of formats for research
• Proficient working with technology, including mobile devices, computers, Microsoft Office software including Word, Excel and Publisher and online/downloadable content
• Demonstrate effective communication preferably in the instruction of others
• Willingness and ability to be flexible, creative, and innovative in approaches to work and in interacting with others
• Proficiency working with technology including an ability to trouble shoot technology problems, create simple user guides and effectively document technology issues

Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would qualify. Experience working in a public library is desired but not required.

• Need to be able to operate equipment, including (but not limited to) some that may require rapid adjustments such as a computer keyboards and terminals, printers, and photocopiers
• Need to be able to perform frequent downward or upward flexion or turning of the neck, fine finger dexterity and grasp to manipulate the keyboard, telephone, writing instruments, papers, books, manuals, and reports
• Job entails standing, bending, stooping, climbing, reaching at and above shoulders and twisting at the waist. On an infrequent basis, the incumbent must be able to squat or kneel

The City of Carlsbad is an equal opportunity/ADAemployerandvalues diversity at all levels of the organization.