This paraprofessional position holds responsibilities that may involve supervision of a work unit and/or the undertaking of specialized work requiring a high level of expertise, such as cataloging or processing of manuscript collections. Independent judgment and a comprehensive knowledge of tasks are used to accomplish the mission of the unit. Work is performed under general supervision within established policies with latitude for independent judgment. Evaluation is based upon a review of completed work and overall results obtained.
- Works in service areas providing exceptional customer service. Answers incoming phone calls and triages where appropriate. Maintains inventory of reserve items. Collects and enters statistical information of transactions outside of ALMA
- Assists patrons with the reservation of Group Study Rooms. Issues TexShare cards, community eRaider accounts, community borrowers’ cards, and guest WiFi to customers
- Serves as an escalation point to the Access Services Leadership Team for customer service questions. Refers customers to the relevant Libraries faculty and staff.
- Serves as an escalation point for safety and security concerns, including processing Lost & Found, performing security rounds, and opening/closing the building as needed. Notifies and follows up with the supervisor about safety and security concerns.
- Submits End of Shift, End of Day, and Incident Reports as needed; Submits Access Services Work Orders
- Provides supplemental training for Student Assistants after initial training by SA Supervisor; Monitors student assistants' day-to-day activities, including monitoring student assistant schedule, and notifies SA Supervisor of issues or successes.
- Completes assigned projects within stacks management at the main library and remote storage facilities.
- Participates in writing and updating Access Services procedures and documentation.
Knowledge, Skills, and Abilities- Effective Interpersonal and problem-solving skills.
- Strong written and verbal communication skills.
- Flexibility in work assignments.
- Strong attention to detail and accuracy.
- Strong keyboard skills.
- Exceptional customer service skills.
- Demonstrated ability to work independently and with a diverse team.
- Demonstrated ability to think independently.
Bachelors' degree in related field and one year related experience; knowledge and competencies of Microsoft Office. Relevant specialized work experience may substitute for education on a year for year basis. Additional job related education may substitute for required experience on a year for year basis. Ability to learn and work with computer applications unique to libraries or archives.