Library Associate - Three-Quarters Time - External Posting

Position Overview

Under the general supervision of the Adult Services Manager, this position has primary responsibility to provide access to information, library resources and services to the public. Duties include:

• Demonstrating excellent customer service while providing readers advisory services, information, and assistance using library resources and equipment.
• Providing one-on-one device and technology help.
• Providing library programming services, including technology class instruction, to the public.
• May serve as a passport acceptance agent depending on needs of the department.

Schedule

Part-time, non-exempt position (average of 30.5 hours per week): Tues. 9-2; Wed. 12-4, 5-8; Thurs. 9-2, Fri. 9-1, 2-6; every other Saturday (9-5 with a lunch break) and Sunday (1-5).

The following Core Competencies are essential and apply to all DBRL employees:

• Customer Service - customer service is of primary importance in the library.  Interactions with others require trust, respect and focus on the needs of the individual. Quality customer service is delivered to co-workers, as well as virtual users and users within the building.
• Communication - clear and effective communication is the basis for success in relations with co-workers, managers, users and all stakeholders.  Communication competency is integral to customer service.
• Learning and Personal Growth - embracing lifelong learning and continual improvement will demonstrate commitment to the job and enrich one’s life and professional path.
• Ethics and Values - the library plays a crucial role in society and the community.  All employees practice the ethics and values carefully formulated by the library to fulfill its commitment to the community.

The following competencies apply to this position based on designated responsibilities:

• Accountability - Successful performance is measured by taking ownership for work, including following up on commitments and possessing a strong ability to stay focused on individual, department and library results.

• Technology - Demonstrate proven computer literacy with adequate keyboarding skills. Understand basic email functions including opening, creating and sending messages. Familiar with internet searching, social media and blogs. Proficiency with library automation system/online catalog and reference databases.

Essential Duties:

• Assist library patrons in the location and use of library materials, equipment and services, including assisting users at all Public Services desks as assigned and with all equipment available for public use.
• Develop competence and skills in recognizing popular titles and authors in order to provide readers advisory services.
• May serve as a Passport Acceptance Agent in the future based on the needs of the department.
• Participate in training opportunities and may participate in staff planning committees.
• May plan and present programs for all ages, including hosting programs.
• May provide one-on-one or classroom-based technology instruction.
• May perform collection maintenance routines such as weeding damaged materials, shelf reading, and filing.
• May write articles for library blogs or other online content.
• May maintain special files at the request of the supervisor.
• May provide clerical assistance as needed within the department.
• May assist in the work of other departments when assigned by Service Managers. 
• Staff the Public Services desks, including the main switchboard, an average of 80-100% of the weekly schedule.
• Work as a team by sharing knowledge with coworkers to provide the best customer service.
• Assist patrons in the use of the online catalog, public computers, Internet-based information and databases, and downloadable and streaming collections available through the library’s website.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Minimum Job Requirements:

High School diploma or equivalent.

Preferred Job Requirements:

Previous library experience preferred. 48 hours minimum college credit, and one-year customer service experience preferred. Experience can be substituted for college credit.