Library Associate - Outreach Lead

Library Associate - Outreach Lead

Do you communicate clearly, stay calm in difficult situations, and know when to step in—or step up? 

Daniel Boone Regional Library is looking for an Outreach Lead who can build strong relationships, support teammates, and help deliver library services to homebound patrons.

This is a great role for someone who is confident handling real-world situations, exercises good judgment, and naturally supports and guides others—while working in alignment with manager direction.

What You’ll Do

• Serve as the main contact for homebound patrons, providing responsive and courteous service
   
• Coordinate delivery routes and ensure materials are ready and delivered on time
   
• Respond to calls and emails, including last-minute requests and concerns
   
• Handle sensitive or challenging conversations with professionalism and care
   
• Build strong relationships with patrons, coworkers, and community partners
   
• Support and guide Outreach staff in day-to-day work, helping keep services organized and consistent
   
• Solve problems independently and know when to escalate issues to a manager
   
• Balance competing priorities and focus on core service needs
   
• Select and deliver materials tailored to patron interests
   
• Assist with programs, Bookmobile services, and other outreach projects

What We’re Looking For

Strong Communicator
You listen well, speak clearly, and can explain things in a way others understand. You’re comfortable addressing concerns and navigating difficult conversations.

Sound Judgment
You make thoughtful decisions, handle routine issues independently, and recognize when something needs manager support.

Collaborative Leader
You help guide and support others, contribute to a positive team environment, and keep work moving forward in alignment with department priorities.

Customer-Focused
You treat every patron and coworker with respect, patience, and care.

Organized & Reliable
You follow through, stay on top of details, and help keep operations running smoothly.

Qualifications

Required:

• High school diploma or equivalent
   
• 48 college credit hours or equivalent experience
   
• At least 3 years of customer service experience
   
• Valid Missouri driver’s license with a strong driving record
  (Class E required within 1 month of hire)
   

Preferred:

• Experience in libraries, outreach, or a related field
   

Work Environment

This role includes a mix of office and field work: driving, delivering materials, assisting patrons, and occasional outdoor work. Must be able to lift up to 50 pounds.

Schedule: Full-time, non-exempt position (40 hours per week). Hours M-F 8am-5pm.

Why Join Us?

At Daniel Boone Regional Library, you’ll make a direct impact by connecting people to resources, stories, and services—especially those who rely on us the most.

Benefits: We offer an excellent benefits package including: paid time off, personal days, holiday pay, health, dental, life and vision insurance available, 401(k) retirement plan with up to 6% match, LAGERS pension plan, and employee assistance program.

If you’re someone who communicates well, handles challenges with professionalism, and leads through action, we encourage you to apply.

Cover letter, resume, and references strongly suggested.

Job Title:        Library Associate - Outreach Lead                 Pay Grade: E

Department:   Outreach Services                                          FLSA: Non-Exempt

Reports To:    Community Outreach Manager                      *This is a Bargaining Unit Position

Minimum Job Requirements:
High school diploma or equivalent; 48 hours of college credit; 3 years of customer service experience required. Experience may be substituted on a year for year basis for college credit.  Must have an excellent driving record and a valid Class E Missouri driver’s license (Class E must be obtained within 1 month of hire).

Preferred Job Requirements:
Two years of experience in a related field is preferred.