Job Summary:
The Library Associate position is responsible for creating amazing experiences for our library patrons. You’ll work cooperatively and effectively with others to deliver excellent service, resolve problems, and make decisions that enhance organizational effectiveness. You’ll provide leadership support to your department supervisor in the areas of operations, usage data, training and collection support.
Duties and Responsibilities:
- Continually looks for opportunities to have library patrons feel welcome and connected to library materials and services.
- Assist patrons with locating materials or the reference desk, using computers, or explaining procedures (checking out, logging onto the Internet, making copies, etc.)
- Assist with circulation activities including patron orientation, check-in-out, creating displays, shelving, etc.
- Designing and facilitating age-appropriate programs, such as story times, book clubs, maker activities, and educational workshops.
- Know and understand the American Library Association’s Library Bill of Rights, Freedom to Read Statement and Freedom to View Statement, recognizing that freedom of access is a fundamental tenet of a public library.
- Curating, maintaining, and weeding library collections (children’s/teen/young adult books and digital resources) to ensure diversity and relevance.
- Collaborating with local schools, daycares, and community organizations to promote literacy, host visits, and deliver services.
- Follow all legal and policy requirements related to patron privacy and custodianship of patron records.
- Assist department supervisor with overseeing staff scheduling and supply ordering.
- Serve as a department representative to the Staff Team Building committee.
- Serve as the lead trainer for your department for new staff members as well as cross training.
- Assist department supervisor and Office Administrator with recruitment and interviewing for departmental vacancies.
- Assist department supervisor in preparing monthly activity reports and general day to day operations for your assigned library areas; to include general opening/closing activities, overseeing monthly Staff Google Doc page, marketing, safety checks, and checklist data planning and updates.
- Oversee the ongoing grooming of the assigned library areas collection.
- Regularly compile department report data as needed for the Library Director.
- Manage social medical by posting general library updates to the library’s Facebook page including special hours, holiday closures, flyers, and special marketing programs.
- Perform other duties as assigned.
Education and Experience:
- H.S. Diploma or GED required
- 2-3 years of elementary education or childcare experience preferred
- 5+ years of customer service experience preferred
- 3+ years of social media proficiency preferred (TikTok, Goodreads, Instagram, Facebook, etc.)
Knowledge, Skills and Abilities:
- Excellent listening and communication abilities.
- Excellent customer service skills.
- Strong technology skills.
- Proficiency with Google Workspace (Docs, Calendar, Spreadsheets, etc.)
- Experience with Polaris preferred
- Experience with Canva preferred
- Experience with digital resources (Libby, Overdrive, Kanopy, LibCal, etc.) preferred
- Ability to communicate via telephone, e-mail, and social media.
Work Environment
- Fast paced public library.
Physical Requirements:
- Frequent standing, walking, bending, stooping, kneeling, crouching, and reaching above shoulders to shelve materials.
- Lifting 20-50 pounds, such as boxes of books or program equipment.
- Moving fully loaded book trucks weighing 75-150+ pounds on carpet.
- Jumping, dancing, playing, getting on hands and knees, sitting on floors, and setting up tables and chairs.
- Handling books, operating computers, and using office machinery (keyboards, scanners, telephones, and printers).
- Working in crowded, occasionally noisy environments with varying temperatures.
- Ability to move from station to station within the location; lift, push/pull, hold/carry items weighing up to 35 pounds such as files, books, stacks of paper, and other materials.
Neumo Summary:
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.