Job Description Summary

Job Description

The Library Associate is responsible for delivering library programs and outreach, providing exceptional external and internal customer service, and performing circulation duties. Library Associates may step in to support or oversee basic library operations on an as-needed basis.

Essential Functions:  

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

• Evaluates branch compliance with applicable federal, state, County, and related laws, rules, and regulations;

• Prepares and presents evidence-based educational programs and outreach services aligned with the department’s strategic directions and core values;

• Coordinates and participates in internal and external services such as accounting, payroll, IT, scheduling, personnel, outreach, and library programming;

• Supervises, schedules, and trains volunteers, and assumes temporary supervisory responsibility in the absence of senior staff;

• Utilizes conflict management skills to de-escalate and address unexpected problems or potentially volatile situations, completing associated documentation;

• Provides customer service to diverse members of the public including vulnerable individuals and non-English speakers;

• Assists professional staff with collection maintenance, material selection, and bibliographic research following professional standards;

• Participates in committee meetings and continuing education to incorporate current best practices in children’s, youth, or adult services;

• Assists in creating schedules, preparing reports, maintaining records, managing inventories, processing ILL requests, resolving invoice discrepancies, and handling money transactions;

• Coordinates unit activity with other departmental units, County departments, and outside agencies;

• Creates and maintains databases, compiles and analyzes data, and produces reports using automated information systems;

• Manages library social media accounts and communicates updates to the public.

Minimum Qualifications:  

High school diploma or General Education Development (GED) certificate AND three years of customer service experience assisting the public.

(Relevant experience and/or education from an accredited college or university may be substituted.)

OR:

One year with Pima County in a Library Technical Assistant or closely related position as determined by the department head at the time of recruitment.

Licenses and Certificates: Valid driver license is  at time of application. Valid AZ driver license is  at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record.   

Special Notice Items: The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Some positions may require bi-lingual abilities, in English and a second-language, as determined by the department head at the time of recruitment.

Physical/Sensory Requirements: Physical and sensory abilities will be determined by position. 

Working Conditions: Working conditions will be determined by the position.  Some positions may be required to work rotating shifts, including nights and weekends.

EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.