Library Associate II

Pay Rate:
$45,825 - $73,320 annually plus benefits
The initial compensation for this position generally falls between $45,825.00 and $48,116.25, contingent upon relevant experience and qualifications.

Schedule:
37.5 hours per week
Must be able to work day, evening, and weekend hours.
Must be willing to receive US Department of State Passport Acceptance Agent Training within 90 days & actively participate in passport services.

Apply By:
Applications must be received by 11:59 pm on Wednesday, February 18, 2026.

Job Summary: 

Provides a variety of public information and programming services to customers in the branch; maintains portion of branch collection materials, creates schedules for the information staff, supervises the work of Library Associate substitutes; coordinates branch volunteer program; works under general supervision; performs other duties as assigned.

Essential Functions:

1. Supervises, schedules, trains, coaches, and evaluates the work of assigned staff.
2. Selects, processes, and schedules interviews for Library Associate Substitute applicants using hiring software; interviews and provides hiring recommendation to Human Resources.
3. Reviews and approves timesheets of assigned staff.
4. Serves as branch coordinator of volunteers; may supervise volunteers.
5. Greets customers and responds to information, reference, and reader’s advisory requests using model reference and reader’s advisory behaviors.
6. Maintains current knowledge of reference materials and search tools to assist customers.
7. Uses current knowledge of Library related technology to assist and instruct customers and perform basic troubleshooting.
8. Analyzes customers’ questions to decide search strategy and uses appropriate resources to meet customer needs.
9. Processes customers’ requests for materials.
10. Weeds, replaces, and adds materials to adult collections as directed and according to branch and system guidelines, suggests additions to collection area.
11. Develops, prepares, presents, and evaluates programming themes and ideas and submits to department head for approval.
12. Registers customers for programs.
13. Prepares and presents programs, booktalks, and event activities both in the branch and at other locations such as schools, and special events.
14. Conducts library tours to various groups.
15. Creates and/or assists with the creation of library displays.
16. Monitors and coordinates placement of miscellaneous materials.
17. Communicates library policies and procedures to customers as appropriate.
18. Manages multiple customers simultaneously while providing exemplary customer service.
19. Serves as librarian-in-charge; responsibilities include but are not limited to opening and closing activities, resolving customer complaints, and communicating necessary information to staff; enforces Library behavior guidelines and evicts customers, as appropriate.
20. Participates in meetings, teams/committees/workgroups, outreach activities and training opportunities, as appropriate.
21. Performs basic circulation duties.
22. May act as Passport agent and process passport applications.
23. Performs other duties as instructed and assigned.

Required Knowledge, Skills, and Abilities:

1. Ability to schedule, supervise, assign, train, and evaluate the work of others.
2. Ability to maintain Maryland Library Associate continuing education requirements.
3. Knowledge of the principles and practices of reference and reader’s advisory services.
4. Current knowledge of information sources and search tools.
5. Knowledge of the principles and practices of collection development and maintenance.
6. Knowledge of all CCPL policies, procedures, and guidelines.
7. Familiar with relevant computer equipment and associated software applications.
8. Ability to operate Library equipment.
9. Ability to develop and present programs.
10. Commitment to excellent internal and external customer service.
11. Excellent communication skills.

 Education and Experience:

1. Bachelor’s degree.
2. Requires 90 contact hours of approved in-service training through Library Associate Training Institute (LATI) within first 2 years of employment or 9 hours of formal academic course work in library science.