Important Notice: Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.
Arlington County's Public Library is seeking an energetic and customer service focused Library Associate to join the Public Services team. This position will be responsible for assisting customers and performing a variety of tasks to ensure the successful operation of a public library with a diverse population, including people with limited English skills.
Specific duties include:
Providing customer service assistance to patrons in general reference, readers' advisory, and circulation in person at a service desk, by telephone, email, and other virtual environments;
Serving as back-up as needed assisting with administrative activities and reports and helping oversee staffing and security needs;
Managing and resolving complaints and issues and proactively assisting patrons who may have issues navigating Library resources and/or policies;
Providing circulation and account maintenance support in person at a service desk, by telephone, or via email;
Assisting, instructing, training and monitoring patrons with basic troubleshooting of common software products, operating systems, browsers and other technologies associated with library services including handheld devices, e-readers, laptops, and tablets;
Maintaining and ensuring physical access to library collections, and maintaining strong familiarity with materials and their subject matters;
Leading and assisting Library Assistants, Library Pages, and volunteers;
Assisting in maintaining insightful data at service points and during programs; and
Supporting meaningful library programs to ensure their successful delivery.
The ideal candidate will have the following:
A strong desire to provide exceptional customer service;
Ability to quickly troubleshoot and problem solve issues;
Ability to thrive in a teamwork-oriented environment;
Strong interpersonal and organizational skills; and
A desire to create a welcoming and inclusive space for everyone.
Minimum:
Bachelor’s degree or four years of college from an accredited college or university; plus
Some experience in library procedures that includes: Performing circulatory and patron account support services; Providing programming assistance and promotion; and a strong familiarity with library collections.
Substitution: Additional qualifying related experience may be substituted for the education requirement on a year-for-year basis. A Master's degree in Library Science or Library and Information Science may substitute for the one year of experience in library procedure
Desirable: Preference may be given to applicants with experience in one or more of the following in a library setting;
Additional Information
Work Hours: Hours include weekend and evening hours. Actual work schedule will be determined upon appointment, based on the needs of the library. Work assignment may change over time.
The current full-time vacancy is at the Courthouse Library, 2100 Clarendon Blvd, Arlington, VA 22201.
Physical Requirements: Must be able to push and pull full book carts and lift items weighing up to 35 lbs.
#LI:Onsite
Your responses to the supplemental questionnaire are considered part of the selection process and are required for this position. Please do not give "see resume" as a response to the questions. Incomplete applications will not be considered.
Website
https://careers.arlingtonva.us/