Job Summary
The Library’s circulation and information desks serve as a key public face for the Albany County Public Library making sure that members of the community are able to find, access, and use the materials available from the library. Under the direction of the Technical Services Librarian, the Library Assistant will help with all desk activities at the highest level of customer service. This includes checking materials in and out, performing basic technology troubleshooting and assistance, and assisting customers use the library and its services. The Library Assistant - Technical Services also supports the work of the Technical Services Department.
Duties and Responsibilities
Customer Service
- Be committed to public service values: work well with and is patient and helpful with all customers, volunteers, and other staff members.
- Deal effectively with a variety of people in the face of interruptions and stress.
- Explain and enforce, with clarity and empathy, library policies and procedures to the public.
- Inform meeting room users of policies, collect fees, and set up equipment.
- Assist customers in placing holds/interlibrary loans, and other basic questions.
- Expect to be photographed for publication in newsletters, Facebook, and the library’s web page.
- Other duties as assigned.
Circulation and Clerical
- Meet intermediate Wyoming State Library (WYLD) competencies for library staff.
- Process library fines and fees as well as handle money for affiliated organizations.
- Use specialized software, such as SIRSI Dynix and WYLD and work with staff computers, public printer and library apps.
- Process circulating materials, assess conditions and accurately organize them.
Professional Development
- Safeguard customer privacy.
- Participate in library meetings and committees, attend continuing education training, seek opportunities to learn new things, keep skills up-to-date, follow current trends related to job area.
- Offer suggestions for better customer service and/or library functions.
- Show initiative and good judgment in dealing with unexpected situations.
- Maintain a comfortable and tidy library atmosphere.
Technical Services Support
- Troubleshooting staff and public computers, printers, and other library software and equipment in coordination with IT contractor.
- Supports Inter Library Loan, book processing and repair.
Knowledge & Skills
- Be knowledgeable about the current programs, services and collections of the library.
- Informs the public about and enforces library policies and procedures, including information about the customer’s own records or requests.
- Must be able to learn and meet the minimal computer competencies for staff email, phone, time sheet and calendar programs and can operate and troubleshoot technology/software.
Minimum Qualifications
- Some high school education.
- Demonstrated ability to work with the public.
- Demonstrated computer proficiency.
- Demonstrated ability to effectively communicate well both in writing and verbally.
Preferred Qualifications
- High School Diploma or equivalent.
- Some customer service, hospitality.
- experience handling private information.
- Experience working in a library setting.
Other Requirements
- Required background check for final candidate.
Scheduling
Employee is expected to work 20 hours per week. Employee will be required to work some evenings and weekends, and will periodically need to adjust schedule to accommodate special programs and/or outreach events.
Disclaimer
The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. ACPL reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.