Library Assistant On-Call

ONLY APPLICANTS SELECTED FOR AN INTERVIEW WILL BE NOTIFIED
 

The Library Assistant assists the Library Director in all aspects of running the library. This includes helping patrons, supervising volunteers, and performing technical library functions. This is an on-call position and requires flexibility to cover for scheduled absences and last-minute changes to schedule.

ESSENTIAL DUTIES AND RESPONSIBILITIES 
(This list is not intended to detail all aspects of the assigned work but is representative of the job’s overall responsibilities.)

• Impeccable customer service and social perceptiveness to include the ability to evaluate customer satisfaction and responsiveness and pivot service as needed. Greet members and guests in a courteous and professional manner.
• Use of proprietary software. Must be comfortable with computers in general and computerized transactions in a time-sensitive, fast-paced environment.
• Instruct members in the use of computers, laptops, tablets, smartphones, eReaders, and other devices.
• Manage volunteer schedules and training.
• Assist in procedures for opening and closing the library.
• Ability to promote product to members, checkout library materials and check-in returned materials.
• Professional and efficient resolution handling complaints.
• Ability to multi-task during the work shift. 
• Sort and re-shelve returned books, periodicals, and other library materials.
• Enter new members into the library database.
• Assist members in finding information and materials and answer questions they may have. 
• Instruct members to utilize the library software to find, reserve, and renew materials.
• Answer the telephone, organize, and maintain files, and perform other clerical tasks such as operating a copier and fax machine.
• Punctual attendance and follow time clock procedures per company policy.
• This position requires flexibility to be able to fill in for last-minute callouts and scheduled absences from other Library Assistants.
• Notify members of overdue materials and assess fines and fees for late, lost, or damaged materials.
• Select, order, receive, process, and maintain all library materials. 
• Enter all library materials into the online library catalog and update records as necessary.
• Repair damaged materials.
• Assist with inventory of library materials to include selection, deselection, and presentation of materials.
• Act as an advisor and recommend reading or viewing material to members.
• Help plan and present special programs, such as Virtual Reality, author book talks, classes, story times, and outreach.
• Must be able to read, write, and verbally communicate in English. 
• Any other duties as assigned

SUPERVISORY RESPONSIBILITIES
This position supervises volunteers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 
Sufficient Training and education to demonstrate possession of required knowledge, skills and qualifications are required.

• Associate's degree (A.A.) or equivalent from two-year college or technical school; or one-year related experience and/or training in a library setting; or equivalent combination of education and experience.
• Previous experience with computer input and labeling.

PHYSICAL DEMAND AND MENTAL DEMANDS  
Work is conducted in a dynamic, fast-paced office setting with moderate level noise. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The following are representative illustrations of requirements-sitting or standing for extended periods of time primarily in an office setting but at times in offsite locations to and from their assigned work area. On occasion, the individual may be required to lift up to 50 pounds independently and occasionally lift and/or move up to 100 pounds with assistance.

Work involves walking, talking, hearing, using hands to handle, feel or operate objects and tools to include computers and office equipment. Vision abilities include close vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT  
The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. 

The noise level in the work environment can be moderate.

Work is expected to be performed in venues that are both indoors and outdoors.

Must have the ability to perform the essential job duties with or without reasonable accommodation.

*NOTICE*

This position description in no way states or implies that the responsibilities and tasks are the only responsibilities and tasks to be performed by the employee occupying this position.  They will be required to follow any other instructions and to perform any other job-related duties as required by their manager.

Requirements stated herein are minimum levels of knowledge, skills, and/or abilities to qualify for this position.  To perform the duties and responsibilities of this position successfully, the incumbent will possess the abilities and aptitudes to perform each task proficiently. "Ability" means to possess and apply both knowledge and skill.

All employment decisions, including promotions, transfers, and others, are based on meeting all requirements herein and on organizational need, the employee's being in good standing (including lack of disciplinary actions), meeting all applicable performance standards and other nondiscriminatory criteria.  The methods of fulfilling requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities.  Some requirements, however, may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.

THIS DOCUMENT DOES NOT CREATE AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. WE MAINTAIN AN "AT WILL" EMPLOYMENT.