Please note that applications must be completed and submitted by 11:59 pm ET on the day prior to the close date listed on the job posting.
Mission: Provide Superior Services that Inspire Community Pride
Vision: To be the Community of Choice in Tampa Bay
Values: Integrity, Collaboration, Passion, Creativity
Largo's commitment to a High Performance Organization (HPO) model builds a flexible and resilient organization that intentionally builds leadership capacity at all levels of the organization.
CITY OF LARGO ... Naturally A Great Place to Work!
Closing:
06/8/2025
Salary:
$20.03 hourly rate
Job Summary:
Are you passionate about creating exceptional customer experiences? Do you thrive in a dynamic, service-focused environment? The Largo Public Library is seeking a Library Assistant II to join our innovative and community-driven team!
In this role, you'll provide hands-on support for our Outreach Services, which includes driving our Bookmobile and home delivery vehicle!
You’ll be instrumental in ensuring every library visitor receives outstanding service while helping support and implement the Library’s Strategic Plan and annual Playbook objectives.
What You'll Do:
✔️ Deliver high-quality, positive customer service across the library
✔️ Supervise public-facing operations and Bookmobile activities
✔️ Collaborate across departments to support library programs and community outreach
✔️ Drive and support operations of the Bookmobile
✔️ Help maintain a welcoming, inclusive, and innovative library environment
What We’re Looking For:
Strong customer service and communication skills
Ability to work in a team environment and supervise daily operations
Flexibility to work occasional evenings and weekends
Valid driver’s license and ability to drive the Bookmobile or home delivery vehicle.
Hours for this position are primarily 8:30 – 5:00, Monday through Friday.
Join the City of Largo—where we’re building a community of choice in Tampa Bay through service excellence, innovation, and integrity.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
All employees share components of leadership, management, technical, and team skills to assist in making the City of Largo the community of choice in Tampa Bay.
Leadership
- Demonstrates an understanding and reflection of the City’s mission, vision, and values and a commitment to achieve organizational goals aligned with the City’s strategic plan
- Champions a high-performance work culture that encourages and embraces new ideas, develops individuals, and welcomes and encourages diverse perspectives
- Articulates strategic and innovative thinking and provides clarity to deliver superior services
- Approaches the job with enthusiasm and curiosity to promote a solutions-oriented work culture
Management
- Effectively manages assignments and priorities to ensure the fulfillment of projects, tasks, and responsibilities
- Follows suggested procedures to ensure the highest standards of risk management, employee safety, and risk avoidance
- Maintains service and manages staff in the absence of a supervisor
- Receives and resolves public complaints and issues or escalates to the manager when appropriate
- Assists in
- scheduling, supervising, assignments, training, and evaluation of staff
- planning, determining budget and supply needs, and policy and procedure revisions
- Oversees other assigned projects and manages staff to accomplish project goals
Technical
- Assesses patron inquiries and matches library services and sources to library services, programs, and products
- Maintains the library's collections and public areas to appeal aesthetically to patrons
- Ensures a high level of satisfaction for patrons throughout their experience at the library
- Creates a positive and welcoming environment within the library
- Provides information to patrons and readers' advisory service
- Acts as a leader among library support staff who remains positive in all encounters with the public and fellow staff; serves as a floor supervisor – directing the library assistants in their daily duties and ensuring the workflow is continuous, courteous, and effective
- Amends the desk schedule as needed to ensure staff coverage of public areas
- Collaborates with the Library Security Guard to ensure a safe environment for customers and staff
- Instructs patrons in the use of the computer catalog
- Facilitates computer literacy instruction, including catalog and database instruction
- Provides computer assistance and troubleshooting by assisting patrons with the internet, e-mail accounts, downloading, saving, and printing documents and files, using office productivity software, and helping with wireless access and Smart Access Manager troubleshooting
- Proficiency in using the Integrated Library System public and support services functions
- Articulates and demonstrates technical concepts and procedures to all levels of staff
- Basic proficiency and ability to help patrons with
- presentation, word processing, and spreadsheet software programs
- audio-visual and presentation equipment
- Inputs, updates, accesses, and retrieves data from a computer
- Plans programs to enhance interest in the library's collection and improve literacy
- Promotes and develops community partnerships and working relationships
- Speaks to local organizations to promote library services
- Assists with programming by planning and presenting special programs in assigned departmental areas
- Assists with public relations and publicity
SERVICE AREA SUPPORT FUNCTIONS
OUTREACH SERVICES
- Drives and parks the bookmobile and home delivery vehicle, daily vehicle inspections, and takes the vehicles for service
- Bookmobile/Outreach customer service and main library duties as assigned
- Assists Library Outreach Liaison with Bookmobile collection maintenance
- Creates and implements programs for children, teens, and adults for Outreach Services
- Facilitates working relationships with non-profits, businesses, and other organizations to broaden the customer base
- Prepares daily, weekly, and monthly reports
Team Skills
- Supports honest and transparent decision-making
- Collaborates with all team members in a way that builds upon ideas and takes personal accountability and ownership of projects, roles, and assignments
- Openly exhibits a positive attitude, in words and action, and encourages others to do the same
Performs related work as required.
EMERGENCY RESPONSE STATUS: As a condition of employment, City of Largo employees will be required to work as directed during an undeclared and/or a declared emergency. All employees are subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the official job description.
MINIMUM QUALIFICATIONS
Education and Experience:
- Bachelor’s degree in Library Science or closely related program and one (1) year of current experience in library operations and library science coursework, or equivalency of education and experience
- Fluency in Spanish is preferred
- Valid Driver's License
Knowledge, Skills, and Abilities:
- Knowledge of fundamental principles and procedures of library operations
- Embraces emerging technology and productivity tools with a willingness to learn new skills
- Organizational and project management skills
- Avid reader with in-depth knowledge of reading trends
- Passion for helping others, working with people, and ensuring patron satisfaction
- Analytical skills to
- assess resources
- make recommendations for purchasing materials, starting or modifying services
- analyze data and prepare summary reports, including text and graphics
- Ability to supervise staff when assigned
- Creativity to
- enhance the user experience at the library
- be innovative in your approach to library service
- Possesses a professional, calm, and reassuring presence in challenging situations
- Skill as an effective communicator who works well with others using a variety of methods
- Ability to adapt to change and challenges effectively
- Ability to effectively work with a diverse group of people using a variety of strategies
- Aligns work to help achieve the library's mission and inspire others to follow the lead
- Holds the following attributes:
- Life-long learner interested in the ongoing improvement of skills and knowledge
- Critical thinking and problem-solving abilities
- Positive attitude and friendly demeanor
- Demonstrate leadership qualities and behavior in
- Public speaking
- Decision making
- Initiative and follow through
- Promoting library services
- Participation on committees and in professional groups
- Team orientation, which can be counted on to do your part
- Community service experience
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
Work Environment: 95% inside a climate-controlled building and 5% outside, which may include driving. Bookmobile/Outreach Position: 80-90% driving or working in the bookmobile or outreach vehicle; 10-20% in the library or other indoor environment.
Physical Requirements: The job’s essential functions require standing and walking up to approximately eight (8) hours per day. The work requires frequent bending/stooping, climbing, crawling, fine manipulations, grasping, kneeling, pulling, pushing, reaching, repetitive motion, and lifting/carrying objects weighing up to 50 pounds.
Sensory Requirements: Hearing: Ability to listen to patron questions and answer telephones; enough to listen to the directions of supervisors. Speaking: Ability to talk to patrons on the phone and in person. Seeing: Ability to see and read computer monitor screens, identify book titles, and read fine print.
Driving Requirements: The work requires some driving; the Bookmobile/Outreach position requires driving and possessing a valid Florida Driver's License.
Technology: The work requires the ability to operate telephones, smartphones, tablets, photocopiers, printers, desktop and laptop computers, calculators, and all associated software. It also requires proficiency with computer hardware and software programs, including word processing, spreadsheet, and database applications, internet applications, database management, patron print release stations, scanner self-checkout terminals, audiovisual equipment, and cash registers.
Languages: Besides English, Spanish fluency is preferred for the Bookmobile/Outreach position.
IMPORTANT INFORMATION:
Yes - DRUG TESTING (Safety Sensitive)
No - CHILDCARE FINGERPRINTING
No - CREDIT CHECK
No - FDLE AND CJSTC SECURITY CLEARANCE: As mandated by the FDLE, CJSTC, and the Largo Police Department, this position may be subject to additional security clearances due to access to the police department facility or police department's electronic data.