Library Assistant II

The City of Norfolk's Department of Libraries is currently seeking a Library Assistant II for its Mary D. Pretlow Anchor Branch Library team. The Library Assistant II PT position assists with general library duties such as performing circulation activities of checking in and out materials, reserving material requests, registering new patrons, coordinating interlibrary loans. Provides customer service with assisting with computer and printing. Performing general reference duties of searching of databases and other resources to retrieve information and recommend reading materials. The Library Assistant II will assist with library programming.

The Norfolk Public Library offers equal opportunity access to information, high quality book and multimedia materials, programs, exhibits, online resources, and technology to meet the needs of our diverse community for life-long learning, cultural enrichment, and intellectual stimulation. To fulfill its mission, the library employs a knowledgeable, well-trained staff committed to excellent service and civility.

Essential functions include but are not limited to:

• Front line customer service at the public circulation desk; assisting patrons with library inquiries concerning library and community services
• Understands verbal and written instructions and uses effective communication skills with coworkers and library patrons.
• Assists patrons with all library resources and technology.
• Provides resource retrieval and reader’s advisory services to library users.
• Assists with programs and events in the library and may be called upon for outreach efforts.
• Performs circulation duties of checking materials in and out, reserving materials requests, registering new patrons, coordinating interlibrary loans, collecting fines or fees, responding to correspondence.
• Performs administrative duties by preparing statistical reports, ordering supplies, opening mail, distributing library materials.
• Assists with library displays and handouts.
• Performs other assigned duties as required and requested by supervisors.

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

One year of experience in library or related customer service work.
Demonstrated level of competency with regard to computer use is required.

Work Hours: 20 hours work week; varied, to include evening, weekends, and rotating schedules.