Library Assistant II
City of NorfolkDescription
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The Downtown Branch at The Slover invites applicants for a part-time Library Assistant II to join our team. Success in this position requires knowledge of library resources and procedures, the ability to deliver consistent, high-level customer care, and embrace innovative processes and technologies that enhance library operations.
The successful candidate will assist with the daily operations of the library and support patrons by providing information, promoting general usage of the facilities, and operating all library equipment.
This position reports to the Customer Service Team Lead.
The Slover is a beautiful venue and multi-use facility in downtown Norfolk with a mission to be a premier destination for residents and visitors to enjoy. The Slover will support a thriving downtown by encouraging tourism, providing resources for entrepreneurs, and housing the downtown branch library at The Slover.Departmental Hiring Salary Range: $21.00–$24.15 hourly Essential Functions
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Essential functions include but are not limited to:
- Performs circulation activities by checking materials in and out, reserving material requests, registering new patrons, coordinating interlibrary loans, and collecting fees.
- Provides customer service by assisting patrons with technology, equipment, and access to e-resources, answering reference and directional questions, and recommending reading material
- Performs administrative duties by preparing statistical reports, ordering supplies, opening mail, distributing library materials, replacing damaged materials, and preparing lost book forms.
- Assists with events by setting up displays, creating promotional materials, and researching and preparing information about authors.
- Receives incoming bins, checks materials for damage, processes new items, pulls and prepares hold requests, and removes expired holds.
- Collects returned items from multiple drop points, discharges and/or marks items used in Workflows and routes to appropriate location.
- Uses shelving best practices to ensure the aesthetics and maintenance of the collection.
Education/Experience
Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
One year of experience in library or related customer service work.
Proficient with technology / comfortable assisting patrons with equipment, software, and basic troubleshooting.Additional Information & Requirements
Work Hours: This position is 20 hours per week. Workdays and hours will vary depending on organizational needs. Staff typically work schedules anytime within the hours of 9:30 am - 6:00 pm on Monday, 8:30 am - 7:00 pm Tuesday – Thursday, and 8:30 am -5:00 pm on Friday and Saturday. This position will require flexibility to work some rotating weekends and a minimum of one evening per week.