Library Assistant

Washington County Cooperative Library Services (WCCLS) is looking for a Library Assistant with effective customer service skills to support two Cooperative programs: Interlibrary Loan and Library Mail Service. A successful candidate will be committed to providing excellent service to both library staff and patrons. The Library Assistant will work as part of the Patron Services Team and must be self-motivated to perform work independently.

In this role, you will work closely with two Senior Library Assistants in each program. Most of your day will be spent handling Interlibrary Loan requests and mailings. You'll need effective attention to detail in all aspects of the job to ensure accuracy and efficiency. Flexibility is also important, as you may occasionally be assigned new tasks or asked to assist with the Automated Materials Handling sorter or drive to a local postal hub.

About WCCLS
WCCLS is not a library. We are a Washington County department that partners with nine cities and three non-profit organizations that operate local libraries. WCCLS provides the majority of funding for all public libraries in the county. We are a Washington County department of 36 FTE that supports 16 public library locations, giving patrons access to 1.5 million items in our shared collection. WCCLS reduces costs by efficiently centralizing operations such as our shared catalog, logistics, digital library collections, IT, and more. Learn more about WCCLS at wccls.org/about.
 
Your Team
Patron Services is integral to the success of WCCLS and our cooperative. True to our name, we are centered on patrons, with service as our driving force. We're looking for team members who genuinely enjoy helping others and feel good about reaching goals together. Every day is an opportunity to make a difference in the community, and that focus can make your work feel truly rewarding. In this role, you'll take direction when needed and handle ongoing tasks to support our patrons. Being a good communicator, comfortable with technology, able to solve problems, and open to asking for help when needed are all important for success. 

Who You Work With
You will report to the Patron Services Supervisor, whose primary goal is to support you in delivering the best possible service to the community. In collaboration with your daily team, you will assist the Materials Movement team as needed to ensure timely delivery of materials to patrons. Additionally, you may support member library staff by answering program-specific service questions as required.

Who You Serve
Patron Services serves WCCLS staff, member library staff, and the community. We provide Interlibrary Loan services to libraries, direct document delivery to patrons, and operate the Library Mail Service for those who are physically unable to visit a library.

A Typical Day
As a Library Assistant, on any given day, you may find yourself:

• Working closely with the Senior Library Assistant in Interlibrary Loan on lending and borrowing tasks in WorldShare and the local Integrated Library System (Polaris).
• Troubleshooting specific issues, including communicating with library staff in writing or on the phone as needed.
• Providing document delivery to patrons via email.
• Preparing and processing mail, printing labels, compiling documentation, physical packing and unpacking of materials and moving boxes and tubs.
• Collaborating with the supervisor to identify and prioritize additional tasks including assisting the Library Mail Service, assisting the librarian with collection maintenance and backing up the Materials Movement team.

Education and Experience:

•  One (1) year of experience performing administrative or library support work; six (6) months of the experience must have been in a library.

Our commitment to you: 

Washington County values a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration and work-life harmony. We offer job stability, a comprehensive benefits package, and an opportunity to serve and support our diverse community. We are an equal opportunity employer with a commitment to diversity and an inclusive workforce. Women, minorities, veterans, and people with disabilities are encouraged to apply.

1. Apply today! In lieu of a resume, we ask that you complete and submit an online application, which will be used to screen for minimum qualifications (MQs) and to determine starting pay in accordance with the provision of the Oregon Equal Pay Law. 
2. MQ Review: Human Resources will conduct first initial application screening for MQs beginning the week the posting closes and further screening may be conducted continuously depending on the business need. Additional preferred qualifications screening may be applied prior to the interview step depending on the number of applications received.
3. Subject Matter Expert Review: Your responses to the supplemental questions may be evaluated and scored by a panel of subject matter experts. Your total score for this examination will affect your placement on the eligible list (a list of candidates eligible for interviews).
4. Panel Interview(s): Generally, the top 6 – 8 candidates will be invited to participate in a panel interview.

• Visit https://www.GovernmentJobs.com/home/ApplicationGuidefor a comprehensive, step-by-step guide on the application process.
• For technical support, contact Government Jobs' Live Application Support at 855-524-5627.