Library Assistant

FLSA: Hourly

GRADE: 110

Pay $18.39

General Description

This position provides customer service at the circulation desk. The assistant is responsible for clerical work that requires the application of basic library work practices within the library system. The assistant checks out and in library materials. The assistant will register library cards, collect fees, and shelve books and other materials.

Works under the general supervision of the Deputy Director and Circulation Supervisor.

STATEMENT OF DUTIES:

• Provides excellent customer service to all age groups
• Assists in programs to promote library card sign-up.
• Works with a variety of software and the Integrated Library System.
• Ability to communicate with the team professionally.
• Assists with the use of photocopiers, self-check machines, computers, and fax machines.
• Regularly checks emails and the library website for new information.
• Provides introductory reader’s advisory and information assistance to patrons.
• Ability to evaluate return materials for damage, missing parts, and conditions.
• Participate in meetings and make suggestions.
• Resolve patron problems in conformity with library procedures and policies.
• Locate materials for patrons, retrieve reserved books, and check in and out books.
• Maintains accurate records and files.
• Monitors security and maintenance of the facility; will report to the supervisor if there is an issue.
• Receive and process cash, check, and credit payments for fines and fees.
• Make recommendations for more effective, innovative programming and assist with promotions.
• Perform other duties as required.

PHYSICAL DEMANDS:

• Lift, carry, push/ or pull items up to a maximum of 50 pounds.
• Communicate clearly and concisely, both orally and in writing.
• Possess dexterity of hands and fingers to operate the equipment.
• Ability to stand and walk.
• Be able to bend at the waist, kneel, and crouch.
• Can climb on a step stool and reach above the shoulder.
• Ability to read and dictate information on computer screens.

WORK ENVIRONMENT:

• The noise level in the work environment is generally quiet, but levels may increase during programs.
• Maybe exposed to dust.
• Temperature may fluctuate.
• Exposure to electromagnetic radiation from the computer screen.
• Contact with disgruntled and abusive patrons.

MINIMUM QUALIFICATIONS:

KNOWLEDGE, SKILL, AND ABILITY: 

• Adapt to a rapidly changing environment and learn new skills.
• Establish and maintain effective working relationships and work as a team.
• Work a flexible schedule, including evenings and weekends.
• Attention to detail and follow through on tasks effectively and efficiently.
• Ability to exercise initiative and independent judgement.
• Knowledge of basic library methods of operation, techniques, and procedures.
• Thorough understanding of, or ability to learn, the Dewey Decimal System.
• Computer proficiency.
• Good customer service skills.
• Good oral and written communication skills.
• Ability to understand and follow written and oral instructions.

EXPERIENCE AND TRAINING:

• A high school diploma or equivalent is required.
• Minimum of one year of customer service