Library Assistant

Required: High School diploma or GED certificate with three (3) years of professional experience directly related to the standard duties as outlined. As needed, must be willing to work evenings and/or weekends. 

Equivalency:  Completion of a post-secondary degree or certificate may substitute for years of experience. Any combination of education, training, and/or experience as approved by the Human Resources Department.

FLSA Status: Non-Exempt 

Level: Seven (7)

Salary: $18.18 - $20.46 per hour DOE

Background:

Located in Carlsbad, New Mexico, Southeast New Mexico College (SENMC) is a newly independent public community college accredited by the Higher Learning Commission. A proud Hispanic Serving Institution, it awards certificates and associate degrees that serve the needs of its region and prepare students to transfer to programs at other colleges or universities. SENMC offers Early College and Dual Credit programs in collaboration with local high schools.

Southeast New Mexico College enjoys the strong support of its community, and has been awarded several grants, which include $11.7 million from the U.S. Department of Energy and several multimillion-dollar grants from the U.S. Department of Education for student support.

The college’s diverse employee pool includes 38 full time faculty, 69 adjunct faculty, and 102 staff members. SENMC offers a generous benefits package which includes medical, dental, retirement, and college tuition reimbursement. More information on SENMC can be obtained from its website at https://senmc.edu.

Purpose and Scope:

Under direct supervision, the Library Assistant supports daily library operations by performing a variety of clearly defined technical, clerical, and customer service tasks within one or more areas of library services. This position is responsible for assisting in the delivery of library resources and services to students, faculty, staff, and the public, while ensuring a welcoming and efficient environment. Duties may involve work in circulation, reference assistance, interlibrary loans, technical services, archives, and collection maintenance. 

The position requires attention to detail, strong communication skills, and the ability to provide quality customer service. The Library Assistant may also assist with the development and implementation of library programs, workshops, and outreach activities. This role is ideal for individuals who are organized, service-oriented, and enjoy supporting information services in a collaborative, educational setting.

Duties and Responsibilities:

The duties listed represent typical responsibilities of this classification and do not include all tasks that may be assigned. Similar or related duties may also be required.

• With minimal supervision, staff the library circulation desk, and perform standard circulation duties utilizing the automated library system
• Provides frontline customer service by responding to inquiries in person, over the phone, and via email.
• Performs and/or oversees routine technical services and operational support tasks such as:
  1. Processing interlibrary loan requests and returns.
  2. Assisting with copy cataloging and record maintenance.
  3. Conducting inventory of library materials and assisting with shelving, weeding, and shifting collections.
  4. Archiving rare materials
• Resolves routine operational problems, referring complex issues to appropriate staff, and provides first-level troubleshooting for equipment (e.g., printers, copiers, public computers) and library systems.
• Assists in the planning, promotion, and implementation of library programs, presentations, workshops, and special events.
• May provide guidance and training to student workers, volunteers, or interns on basic library operations and customer service standards.
• Maintains orderly public spaces, monitors study areas, and ensures a quiet, clean, and welcoming environment.
• Performs miscellaneous job-related duties as assigned to support the overall operation and mission of the library.

Knowledge, Skills, and Abilities:

• Supporting the maintenance of archives and special collections as needed and online databases. Capable of navigating library management software for checkouts, renewals, item searches, and patron accounts.
• Strong interpersonal and communication skills. Able to interact courteously and effectively with diverse patrons, staff, and community members in person, over the phone, and via email.
• Ability to follow written and verbal instructions accurately and efficiently. Demonstrates attention to detail and reliability in performing assigned tasks.
• Computer literacy, including familiarity with Microsoft Office applications or similar software. Competent in word processing, spreadsheets, email, and internet research.
• The ability to organize, prioritize, and manage multiple tasks in a busy, public-facing environment. Maintains composure and focus while handling interruptions and shifting priorities.
• Skill in basic troubleshooting of library equipment such as printers, copiers, and public computers. Provides first-level support and resolves routine operational issues.
• Ability to work independently and collaboratively as part of a team. Supports a cooperative work environment while also managing individual responsibilities with minimal supervision.
• Knowledge of general library operations, procedures, and customer service practices.
   Understands the basic functions of a library, including circulation, cataloging, and public service responsibilities.

Affirmative Action Statement:

SENMC is an Equal Opportunity/Affirmative Action employer dedicated to excellence through diversity and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, military or veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

Work Environment and Physical Demand:

• Reach and grasp objects
• Stoop, bend, kneel, crouch, or crawl
• Use of video display terminal
• Use of manual dexterity and fine motor skills
• Communicate information orally and in writing
• Receive and understand information through oral and written communication
• Proofread and check documents for accuracy
• Work a fluctuating work schedule

Performing the essential functions of this position requires the use of a computer throughout most of the workday, the ability to navigate a typical office environment, significant amounts of interpersonal interaction including oral and written communication, and the ability to keep track of multiple tasks, projects, deadlines, information sources and business processes. This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.