Library Assistant

• Deliver circulation services to community
  • Assist library patrons at service desks, over the phone, by email, or offsite
  • Provide information, promote library services, and direct library visitors to appropriate resources and divisions
  • Create library accounts, maintain patron records, and process payments
  • Maintain confidentiality following library, city, county, and state laws and procedures
  • Address and problem-solve patron account issues and concerns in a professional, constructive manner
• Assist in library collection maintenance
  • Accurately shelve and organize materials in a timely manner
  • Manage flow of materials to expedite checkout to patrons
  • Process and prepare materials for checkout
  • Assess billing for damaged and lost items
  • Create, print, and search daily, weekly, and monthly reports
• Maintain a safe and welcoming library environment
  • Greet library visitors and monitor spaces proactively; inform person-in-charge of issues or problems
  • Prepare library for opening and/or closing
  • Maintain and clean items, shelving, and shared spaces as needed
• Additional Expectations and Responsibility
  • May represent the library on professional committees
  • May assist with library programs
  • May assist with volunteer training and preparation of tasks
• Reflects the City's values of accountability, accessibility, efficiency, collaboration, equity, and supporting our community in all work interactions and activities

The essential functions and tasks listed are intended to be descriptive rather than restrictive. Employees may carry out any of the listed tasks; however, these examples do not encompass all potential duties. All tasks necessary for the essential functions are important and are expected to be performed, even if they are not explicitly stated in the job description.

• Education/Certifications

  • High school graduate or equivalent

• Experience:

  • 1 year of customer service experience
  • Library experience preferred

• Knowledge, Skills, and Abilities:

  • Ability to welcome and embrace people of diverse backgrounds, ages, and experiences
  • Ability to work as a team member
  • Ability to work independently and prioritize tasks
  • Ability to explain policies and address difficult contentious issues in a professional, constructive manner
  • Strong communication and customer service skills
  • Basic understanding of office/library equipment and technology and ongoing learning of computer skills necessary to do the job
  • Knowledge of intellectual freedom principles
  • Knowledge of library classification and circulation systems
    
    Core Competencies: 
    
    Public Service Mindset, Dealing with Ambiguity, Adaptability and Problem-Solving, Functional and Technical Skills, Action Oriented, Self-Development and Communication and Collaboration

Working Conditions: Library Assistants generally work in a library/office setting.  They regularly and frequently interact with the public.   Work routinely requires extended shifts at public service desks, where they answer questions and assist patrons with library accounts and materials.  Work includes moving book crates and carts up to 40 pounds and positioning self at various heights to process materials.  Work periodically includes stressful, emotionally heightened situations including emergencies, behavioral problems, intoxication, and health events.

Schedule: Evening and weekend work required

• Supplemental Questions: Please provide thorough and genuine answers to the supplemental questions.  Your responses will be used in the application review process to help rank candidates. We acknowledge the usefulness of AI tools, but this is your opportunity to highlight your unique lived experiences and demonstrate why you are the best candidate.