Job Summary
Provides friendly, high quality customer service to Library customers under the direction of the Assistant Branch Manager, Information Services or Assistant Branch Manager, Youth Services. Performs a variety of information, reader’s advisory, collection, programming, and outreach duties.
Core Job Functions
- Assists customers in finding answers to a broad range of questions using Library resources and databases
- Guides customers in selecting appropriate materials for reading/viewing/listening
- Assists customers with technology-related questions and issues
- Plans and presents Library-related programs, events, classes, and tours
- Spends time on the Library floor:
- Assisting customers at their point of need
- Merchandising: straightening books and displays, cleaning up, and maintaining a presentable atmosphere
- Monitoring the Library to maintain a safe space
- Assists with circulation and interlibrary loan procedures
- Develops and maintains a portion of the Library’s collection
- Resolves customer concerns about Library policies, procedures, and rules
- Participates in branch or system wide work teams
- Assembles and arranges displays of materials to support popular topics
- Represents the Library at one or more outreach events each calendar year
- Supports innovation by embracing change, being flexible, and anticipating customers’ needs
- Demonstrates initiative by being a self-starter, rethinking processes, and effectively solving problems
- Demonstrates a commitment to teamwork by being an effective communicator and engaging in respectful and productive work relationships
- Participates in workshops or trainings as requested
- Participates in the Library Associate Training Institute or attends Library and Information Science classes
- May:
- Supervise volunteers
- Proctor exams
- Assist with Library reports and statistics
- Serve as the Person in Charge by handling customer complaints and resolving facilities issues
- Provide Library services to special populations
- Attend professional meetings, maintain membership in professional organizations, and participate in their activities
- Performs other duties and participates in special projects, as assigned