Duties and Responsibilities:
· Provide customer service and student advocacy
· Gather and report Library statistics
· Check-in/Monitor Smarter Proctoring virtual testing
· Answer phones and act as a campus contact point
· Fill in at Reception and Student Services desk, as needed
· Update daily reference analytics information
· If applicable-assist with student tutoring
· Provide library orientation/research strategy lectures
· Other duties as assigned
General Qualifications:
· Completed FAFSA on file demonstrating financial need
· High School Diploma or G.E.D.
· Be able to communicate well orally and work well with diverse student populations
· Maintain a minimum of 6 credit hours of enrollment in eligible courses
· Maintain an aid-eligible Satisfactory Academic Progress (SAP) status
· Student must have a cumulative GPA of 2.0 or greater
· Projects positive image for Ivy Tech Community College
· Display a professional appearance and demeanor
· Must be dependable, responsible and organized
· Must work cooperatively with others and accept direction from supervisors
· Proficient with the use of Microsoft Office (Word, PowerPoint, Excel, Outlook)
· Must be able to practice confidentiality in all aspects of work
· Must have excellent customer service skills
· Confidentiality must be maintained and followed along with FERPA regulations
· Performs other duties as assigned
Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.