Ce- Library Assistant

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• Models Coppell’s Core Competencies and Champions Coppell’s Culture. 
• Provides excellent customer service to residents and library users through good communication, a willingness to assist with customer requests, and the ability to follow through to ensure positive interactions with the public. 
• Understands and explains library guidelines and procedures; responds to and handles difficult patron inquiries and complaints. 
• Checks-out/checks-in library materials through the integrated library system (ILS); evaluates materials for damage, sorts materials alphabetically and numerically, and moves materials to and from book drop bins, carts, or shelves. 
• Accurately collects money by cash, check, or credit card. 
• Verifies, enters and maintains confidential patron information in the ILS. 
• Assists patrons both on the telephone and in person with directional and reference questions as well as account information, referring citizens to other staff members as needed. 
• Performs holds/requests management, including running reports and hold shelf maintenance. Retrieves materials for the hold shelf from the pull list and removes held items from the unclaimed (expired) list as appropriate. ? Receives new materials from vendors by checking against invoices and entering receipts into ILS. 
• Processes new materials to include wrapping, stamping, and applying labels and security strips; packs, unpacks, and moves boxes; processes items for withdrawal and deletion from ILS. Retrieves, processes, and returns interlibrary loan materials. 
• Receives, processes, and withdraws magazines and enters them into the ILS, as appropriate.
• Sorts and shelves library materials alphabetically and/or numerically by the Dewey Decimal System; searches for lost/missing items; monitors and maintains shelf order. 
• Performs tasks for the daily opening and closing of the library. 
• Reads, sends or replies to e-mails on a daily basis. 
• Assists with set-up for library programs as requested. 
• Under the direction of a librarian, assists with the presentation of programs, as requested. 
• Ad Hoc Tasks: Undertakes additional tasks as requested or required to contribute to the overall effectiveness and efficiency of the Community Experiences Department.

Experience 

• High School Diploma/GED. 
• 1+ year of library experience is preferred. 
• Municipal library experience, bilingual ability, and/or higher education is preferred. 
  

• Works effectively as part of a team. 
• Communicates clearly and professionally, both verbally and in writing, with city staff, citizens, and other individuals using the English language.
• Performs multiple tasks simultaneously and adapts to frequent changes in priorities under time pressures.
• Utilizes a personal computer and the library’s Integrated Library System (ILS).
• Operates a motor vehicle safely for travel within the city and to library-related events. 
  

In accordance with the ADA, the City of Coppell is willing to consider any reasonable accommodation.