Service Year Option - Library Assistant

Job Summary

The Library Assistant supports the daily operations of the library by helping patrons access resources, organizing materials, and maintaining library systems. This role provides both customer service and administrative support to ensure the library remains organized, accessible, and welcoming to all visitors.

Minimum Qualifications

• Education: High school diploma or equivalent required; 
• Maryland resident
• Individuals eligible for the Maryland Service Year Program (generally ages 18–24)
• Experience:
• Previous experience in a library, school, or customer service environment preferred
• Licensure/Certification: None required
• Skills & Abilities:
• Strong organizational and multitasking skills
• Good communication and customer service skills
• Basic computer proficiency (Microsoft Office, databases, email)
• Ability to work independently and as part of a team
• Attention to detail and accuracy in record keeping
• Basic knowledge of library systems or classification methods preferred

What You’ll Do

• Assist patrons in locating books, digital resources, and other materials
• Check materials in and out using the library system
• Shelve and organize books, magazines, and other materials
• Process new materials, including labeling and catalog preparation
• Maintain and update library records and databases
• Answer basic reference questions and refer complex inquiries to librarians
• Support library programs, events, and workshops
• Help maintain a clean, safe, and welcoming environment
• Monitor library spaces and ensure policies are followed
• Perform administrative tasks such as filing, data entry, and inventory tracking

What the Job is Really Like

• Work is a mix of customer interaction and behind-the-scenes organization
• You’ll frequently switch between helping patrons and completing tasks like shelving or data entry
• Some work can be repetitive (shelving, organizing) but requires strong attention to detail
• You may need to enforce policies (noise levels, computer use), which can occasionally be uncomfortable
• Busy periods may occur during programs, events, or peak library hours
• The role requires both independence and teamwork throughout the day

Work Environment & Demands

• Library setting with frequent public interaction
• Regular standing, walking, and shelving of materials
• Occasional lifting and carrying of books or materials
• Use of computers and library systems throughout the day
• May include evening or weekend shifts depending on library hours

What Success Looks Like

• Patrons receive helpful, friendly, and efficient service
• Library materials are accurately organized and easy to locate
• Records and systems are maintained with a high level of accuracy
• The library environment remains clean, safe, and welcoming
• You effectively balance customer service with operational tasks
• You contribute positively to the overall library experience for visitors

Caring for Our Team
We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.

Happy to Help

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.