Job Summary
Provide first-level assistance to patrons using the Learning Resource Center. The LRC contains numerous physical and online resources for student and employee use, including digital and physical research materials, study spaces, tutor and testing services, and computing equipment. Library Assistants will help patrons access and use these resources and refer them to next-level assistance as needed. This position requires working evenings and weekends.
Essential Functions
Provide first-level research and circulation assistance Demonstrate how to access and utilize library resources Provide general computer assistance Assist with testing and tutoring services Collect usage and interaction data for trend tracking and library reporting Refer patrons to other LRC staff and Midland College departments when appropriate Maintain and troubleshoot computers, printers, and other office equipment, including refilling supplies, resolving minor problems, and reporting issues Maintain an orderly environment, including reshelving books, rearranging furniture, and spot cleaning Monitor supply levels and request new stock in sufficient time for resupply Some evenings and weekends required Other duties as assigned
Physical Demands
Must be able to remain in a stationary position 50% of the time The person in this position needs to move to other locations on campus occasionally Repetitive use of a keyboard at a workstation Use of manual dexterity The person in this position frequently communicates with others; must be able to exchange accurate information Frequently moves equipment or paperwork weighing up to 25 pounds Quiet environment
Required Qualifications
High school diploma or equivalent Customer service experience Good communication skills in verbal, digital, and written form Knowledge of general office equipment, including computers and printers Knowledge of software programs, including the Microsoft Office Suite and web browsers General Internet experience
Preferred Qualifications
Prior library job experience Knowledge of the research process Proficiency with common library tools Computer lab experience Tutoring experience Proctoring experience Proficiency with the Canvas LMS Familiarity with cloud computing platforms