Duties include but not limited to:

Library Front Desk / Customer Service Support (75%)-

Welcomes patrons into the program area/library and ensures that patrons are authorized to use library equipment and facilities.
- Registers library users so that these patrons may borrow library materials.- Circulates library materials to patrons (checking library materials in and out) by using HQ approved Integrated Library Systems (ILS) software.
- Removes items from the book drop daily and clears these items from patron accounts.
- Reports high circulation items which are in poor condition or missing to supervisor.
- Compiles weekly overdue reports and calls patrons regarding overdue items from report findings to request that materials be returned. Reports overdue materials issues to supervisor for resolution.
- Completes weekly, monthly and quarterly program and collection usage reports.
- Assists with processing interlibrary loan requests.
- Re-shelves new and returned library materials.
- Responds to routine and non-technical requests for information and questions to access, identify and/or locate virtual and physical library materials.- Assists with collection weeding projects.
- Assists with patron computer usage and troubleshoots minor hardware and software issues.
- Assists patrons with library equipment such as printers, copiers, computers, projectors, maker space and gaming devices.
- Maintains a knowledge of current and upcoming library programs so that the incumbent may recommend these programs to patrons.
- Maintains a knowledge of other MWR programs so that the incumbent may recommend these programs to library patrons.
- Maintains library book displays.
- Ensures that library print marketing materials are current and well-stocked in targeted areas on base(fitness, galleys, medical support offices, and NEX are examples).
- Maintains knowledge of other programs' point of service for library program in acol located areas, ensuring patrons receive assistance from all MWR front desk team members.
- Sorts mail and checks magazines and newspapers as necessary.
- Informs leadership and library teammates when supplies are getting low and need reordering.
- Ensures cleanliness of the library building or designated space through general housekeeping such as dusting and vacuuming.- Completes required military and library trainings on time.
- Promotes customer service awareness and demonstrates excellent customer service to all professional and patron contacts.

Library Program Support (25%)
- Assists library programmers with program preparations to include craft and decoration preparations.
- Assists library programmers with program execution to include set-up, tear-down, and presentation support.
- Assists program marketing by participating in library outreach activities.
This may include taking the lead in presenting library program information to different commands and at installation community functions.- Researches current library program trends and recommends popular library programs to library leadership.

Conditions of employment

• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Ability to lift, pull, push and carry 45 pounds.
• Incumbent may be required to work early, late, and on weekends and holidays.
• Must possess and maintain a valid and active U.S. driver’s license to drive a government vehicle in the performance of duties.
• Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. (review required documents section for more information.)

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.A qualified candidate must possess:

• - Knowledge of basic service operations for libraries.
• - Knowledge of Navy MWR Library's mission.
• - Knowledge of other MWR programs and their purpose.
• - Knowledge of front desk library operations that include library circulations.
• - Knowledge of technology devices and software applications.
• - Skill in providing excellent customer service.
• - Skill in the use of technology devices and software applications to include Microsoft Officeapplications.
• - Skill in typing.
• - Skill in reading comprehension and basic math.
• - Skill in public speaking.- Ability to work independently and as part of a team.
• -Ability to communicate both orally and in writing.