Library Technician

Performs intermediate work providing customer service and technical support to library patrons at both Douglas County library branches and the bookmobile; performs related tasks as apparent or assigned.

This is a safety sensitive position and is subject to random or pre-employment drug and alcohol screening.

None

1. Provides circulation services to patrons including checking materials in and out, sorting books for shelving, discussing library card accounts with patrons, collecting fees, and contacting patrons regarding materials on hold, and/or resolution of problems with patron accounts.
2. Provides marketing outreach through social media outlets; assists in the maintenance of the library’s website.
3. Provides assistance to senior staff with various information technology and computer services, including installation; maintenance; instruction to staff, volunteers and patrons in the use of computers, software, mobile devices, and other electronic equipment. Assists IT Services with various routine support tasks related to systems, hardware, and software. Helps senior staff provide technology education programs as part of the Library’s Technology Team.
4. Assists with composition and distribution of information for news releases that promote library programs and functions.
5. Generates and processes claims through Finance Department; resolves issues with vendors and Finance Department with supervisory input as required. 
6. Performs general office duties such as sorting mail, creating claims, preparing outgoing mail, receiving and accounting for fees, fines, and other monies, and maintaining files.
7. Prices and stocks materials to be sold at book sales; coordinates book sales events with Friends of the Library and Library Foundation, assists with recruitment of volunteers, and helps with advertising efforts. 
8. Provides reference services to patrons as appropriate; provides instruction and assistance to patrons on the use of library computers, equipment, and the use of the library databases and catalog. 
9. Trains staff and volunteers to assist in providing services/programs.
10. Assists in technical services with tasks related to acquisitions, receiving, cataloging, and collection maintenance.
11. Maintains and updates patron database, publicity files, and image files.
12. Assists with packing and mailing of library materials; disposes of sensitive materials according to state requirements and Library guidelines; repairs damaged materials.
13. Carries out and explains library services, activities, programs, and policies. 
14. Performs a variety of general support duties such as shelving, organizing collections. Includes accurate handling of petty cash, depositing monies with the County, and receipting transactions. 
15. Drives library vehicles, including the bookmobile to specified locations following library services schedule and to maintenance facility for preventive maintenance and repairs.
16. Catalogs new materials, updates catalog records, and locates/builds classification numbers.
17. Represents the County with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public. 
18. Contributes effectively to the accomplishment of team or work unit goals, objectives, and activities.

MINIMUM QUALIFICATIONS

• High school diploma or GED and two (2) years of experience supporting library operations, including circulation services, cataloging, materials processing, technical support or public assistance; OR an equivalent combination of education, training, and experience.

CERTIFICATIONS/LICENSES

• Valid Driver’s License

WORKING CONDITIONS
The characteristics listed below are representative of the physical demands, physical agility, sensory requirements, and environmental exposures required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• This work requires the regular exertion of up to 10 pounds of force and occasional exertion of up to 100 pounds of force.
• Work regularly requires speaking or hearing, using hands and repetitive motions; frequently requires kneeling or crawling, reaching with hands and arms and pushing or pulling; occasionally requires standing, walking, sitting, climbing or balancing and tasting or smelling.
• Work has standard vision requirements; vocal communication is required for conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to receive detailed information through oral communication and/or to make fine distinctions in sound.
• Work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, use of measuring devices, assembly or fabrication of parts within arms length, operating machinery, operating motor vehicles or equipment and observing general surroundings and activities.
• Work is generally in a moderately noisy location (e.g. business office, light traffic).
• Work frequently requires exposure to fumes or airborne particles, exposure to outdoor weather conditions and exposure to vibration; occasionally requires working near moving mechanical parts.