Library Technician (Aldine Branch Library)

Harris County Public Library (HCPL) - History 

The Harris County Public Library (HCPL) system, established in 1921, began as a collection of small libraries located in stores, post offices, and private homes. Over the years, it has grown into a robust network comprising 26 branch libraries, two technology service centers, and two partner locations that provide collection and circulation services. HCPL serves the communities of unincorporated Harris County and cities without independent library systems.

This position is responsible for the end-to-end customer service experience by connecting customers with the information they seek. Perform circulation tasks. Support innovative programs. Demonstrate knowledge on all library operations and deliver an exceptional customer service experience. Exemplify the high standards and expectations for the library system in its daily operations and services.

• Provide customer service and manage customer accounts using the integrated library system software in the library and during outreach events
• Assists patrons on computers, answering phones, and assisting with request for assistance
• Checking in and delivery of holds, returned items, and new items
• Pulling expired holds, shelving returned and new items, running reports, and looking for lost items on the shelves
• Basic reference service in the library and during outreach events
• Promote library services to the community
• Accurately enter data, handle sensitive customer information, and handle cash transactions
• Maintain and promote an engaging and attractive library collection
• Attend staff meetings, activities, and professional conferences and actively serve on committees
• Other duties as assigned
  • This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position.
  • Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time.

Education:

• One (1) year of customer service experience

• Customer service principles promoting positive partnership and public relations
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent communication skills (verbal and written)
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
• Ability to work well with public and staff members
• Cash handling practices ensuring accountability and accuracy
• Work with various cultural and ethnic groups in a discreet and effective manner
• Proficient with Social Media (Facebook, Twitter, Instagram, etc.)
• Proficient with the Internet and Office 365
• Must use your personal mobile device for our Multifactor Authentication process.

Additional Requirements:

• Unofficial copies of transcripts are required along with the application

• Available and reliable transportation for work-related duties.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Language:

• Bilingual 

Position Type and Typical Hours of Work:

• Full-time | Regular 40 hours per week
• Typical shifts are Day, Evening, Night Weekends, etc.

• $20.00 Per Hour
• Paid Biweekly

• This job typically operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• At times, work can be performed in an outdoor environment and possible exposure to inclement weather or various temperature changes.
• There could be exposure to dangerous or aggressive/adverse populations. 

• Some duties would require the ability to lift up to 20 pounds and bending & standing for periods at a time.