Library Technician

Please read the below information carefully. This applies to your application submission.

Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Leaving sections of the application blank, noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting. 

At time of application, applicants are requested to submit:

• Copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcript) if using education to meet the minimum qualifications.
• Three (3) professional references, two of which must be from a current or former supervisor. 
• Reference requests are automatically sent upon submission of your application.

SUPPLEMENTAL QUESTIONS

For your application to be evaluated you must answer the Supplemental Questions.  Be sure to read each question carefully, answers cannot be changed once your application is submitted.  Supplemental questions regarding certification, licenses or experience will be verified against information in your application and/or resume, failing to list required experience may cause your application to be denied.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

EEO STATEMENT

The City of Palmer complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-907-761-1302.  The City of Palmer is an equal opportunity employer.

DRUG-FREE WORKPLACE POLICY

In compliance with the Drug-Free Workplace Act of 1988  the City of Palmer prohibits the unlawful manufacture, distribution, dispensing, possession, or use by an employee of a controlled substance as defined in Schedules I through V of Section 202 of the Controlled Substances Act (21 USC 812), and as further defined by policy at 21 CFR 1308.11 – 1308.15 is prohibited in any workplace of the city.

Any individual who conducts business for the city, applies for a position or conducts business on the city’s property is covered by the drug-free workplace policy. The policy includes, but is not limited to, all employees, contractors, volunteers, interns, and applicants.

NOTICE 

If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword/User/ResetPassword.

Under general supervision, the Library Technician assists patrons in using library resources and performs paraprofessional and advanced clerical work. This position supports the library’s mission to meet the community’s informational, educational, and recreational needs by helping patrons locate materials and overseeing circulation of valuable or rare resources. The role requires accuracy, initiative, and resourcefulness, and may include operating the library in the absence of the Library Director. Duties must be performed in a manner that reflects positively on the City and Department.

The Library Technician handles a wide range of public-facing and technical tasks with an emphasis on excellent customer service. Responsibilities include cash handling, data entry, recordkeeping, tracking statistics, and assisting patrons with library equipment, computers, resources, and information requests. Work generally follows standardized procedures, with occasional moderately complex tasks. Duties may change to meet evolving needs; this description is not intended to list all responsibilities. Duties and responsibilities may be performed with or without reasonable accommodation. 

• Provide circulation desk services, including check-in/out, assessing returned items for damage, registering patrons, maintaining records, collecting fines, and resolving account issues.
• Assist patrons in locating materials and using the catalog, databases, and other resources.
• Provide Reader’s Advisory and Reference services.
• Respond to in person, phone, and email inquiries, referring complex questions to appropriate staff. 
• Support patrons with personal devices and library technology, including troubleshooting hardware and software issues, and guiding them through online forms, applications, and digital services.
• Maintain a welcoming, safe, and respectful environment, following established procedures for handling disruptions and potential hazards.
• Uphold library policies, including the Computer and Internet Usage and Patron Code of Conduct policies, in daily work and clearly explain them to patrons as needed. 
• Mend books and multimedia using Azuradisc, CoverBind, and other tools. 
• Shelve materials, read shelves for accuracy, and locate missing or problem items.
• Assist patrons with public computers, printers, copiers, scanners, and other library equipment.
• Open and close the library, securing cash and valuables, turning equipment on or off, and ensuring building security.
• May oversee library operations for up to four hours.
• Assist with special projects as assigned, which may include tasks like writing book reviews, creating displays, preparing craft kits, designing promotional materials in Canva, and updating the library’s website.

• High school diploma or equivalent required; college coursework or degree preferred.  
• At least two years of customer service experience preferred; prior library work desired. 
• Familiarity with library practices, procedures, and terminology.  
• Familiarity with the Dewey Decimal Classification scheme. 
• Experience with using an Integrated Library System, online databases, and an Online Public Access Catalog.  
• Strong oral and written communication skills, with the ability to listen actively and respond appropriately.
• Maintain privacy and confidentiality of patron records and sensitive information.  
• Able to work both independently and collaboratively.
• Able to operate standard office and library equipment and software. 
• Skilled in troubleshooting technology and software issues. 
• Able to multitask, shift priorities, and adapt to changing needs in a busy environment.  
• Handle money, data entry, and recordkeeping with accuracy.    
• Comfortable teaching patrons how to use technology, library equipment, and library resources.  
• Able to understand and carry out both oral and written instructions. 

This position is scheduled for approximately 20 hours each week.