Library Special Services Coordinator

The initial salary may be up to 15% above the minimum salary based on verified related education, experience, and training above the minimum requirements.

The required schedule for this position is Monday-Friday.
Monday: 12:15pm-9:15pm
Tuesday, Wednesday, Thursday: 9am-6pm
Friday: 9:15am-6:15pm

This position is for a Library Special Services Coordinator for arts and humanities programs and exhibitions primarily reporting to the Main Library. The primary function of this position is to support direct services to youth and adult patrons, support the library's arts and humanities programming efforts, and oversee exhibition efforts system wide. The person in this position identifies arts and humanities needs based on data, proposes and initiates services, resources, and programs related to those needs. Work involves assisting library users in selecting and borrowing materials, handling customer service issues, and other related duties as assigned. Library Special Services Coordinators uphold the mission and values of the library system when performing these duties by following library policies and procedures while providing excellent customer service to all internal and external customers

NOTE:  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.  The Job Description Questionnaire (JDQ) reflects a more detailed description of the position. Neither the   job description nor the JDQ constitutes an employment agreement.  Both are subject to change as the needs of the County and requirements of the job change. 

ESSENTIAL DUTIES 

Provide Collection Access Guidance and Information Service. Provide Patron assistance in using the online catalog, placing hold requests, and other online library account features. Assist patrons in location library materials and offer alternative services when item is not found (hold, request, purchase request, and Interlibrary Loan). Assist patrons with answers to informational questions in person, by telephone and electronically.  Refers more complex questions to Information Professional or Supervisor. Performs collection maintenance activities such as collection promoting displays; deselecting outdated, non-circulating and damaged materials from the collection and processing them to be removed from the library’s database. Other duties as assigned.

Provides assistance with public access computers and other technology. Assist and provide instruction to patrons in the use of personal computers, software applications, printers, public access computers, and downloadable materials. Make sure computers are clean and functioning properly. Troubleshoot and resolve hardware and software problems as they occur and/or instruct patrons so that they can resolve their own problems. Communicate issues with TSC as needed. Schedule use of presentation equipment, laptops and peripheral equipment; instruct patrons and staff in proper use of equipment and maintain equipment. Maintains current awareness of and familiarity with new software programs, electronic resources, computer equipment and downloadable media through training, webinars, workshops, tutorials, etc.

Direct Public Service - Provide assistance with public access computers and other technology. · Assist and provide instruction to patrons in the use of personal computers, software applications, printers, public access computers, and downloadable materials. · Make sure computers are clean and functioning properly. · Troubleshoot and resolve hardware and software problems as they occur and/or instruct patrons so that they can resolve their own problems. · Communicate issues with TSC as needed. · Maintain current awareness of and familiarity with new software programs, electronic resources, computer equipment and downloadable media through training, webinars, workshops, tutorials, etc.

Programming and community outreach. Plan, market and implement an array of programs for children, teens, families and/or adults. These programs will support the library’s four focus areas: Literacy and Lifelong Learning; Business & Workforce Development; Civic & Community Engagement; Arts & Humanities. Provide computer training and assistance to the public and staff, one-on-one or in groups, on the use of electronic resources (including but not limited to, SIRSI online catalog, library databases, and the Internet). Provide community outreach services through presentations promoting literacy and library use. Conduct library presentations and tours.

Professional Development and Support - Maintain awareness of technological developments and emerging library trends. · Train on at least two new applications, devices, programs or services per year and share knowledge with supervisor and peers. Training may be via webinar; hands-on experience; published media; or other. · Participate in other professional development activities as required or requested. · Participate in program and agency meetings, as required or requested. · Perform additional tasks as assigned by supervisor.

OTHER IMPORTANT OR MARGINAL DUTIES

Performs other duties as assigned.

DIFFICULTY

Position requires creativity and independent judgment to interpret and enforce library and County policies. Position requires a proactive employee to make appropriate and reasonable decisions regarding patrons of a diverse population. Employee must be able to multi-task and adhere to a schedule, including meetings, public service shifts, and project deadlines. Employee must also be able to assess and resolve library user and staff problems. Work requires some ingenuity.

RESPONSIBILITY:

Supervision Received

Employees assigned to this position duties are generally defined and require significant independent judgment in determining work methods for the accomplishment of desired results. Employee must be autonomous.

Supervision of Others

None.

INTERNAL AND EXTERNAL CUSTOMER CONTACT

Contacts are with people inside and outside the organization for the purpose of providing, exchanging, and receiving information.

EQUIPMENT AND TOOLS USED

Personal computer; word processing, spreadsheet, and data base software, SIRSI Library System; adding machine/basic calculator; copier/scanner/printer.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Work is performed in a library and involves desk work, standing and walking or work maybe performed in a book mobile where work involves operating a vehicle, standing, walking, sitting, stooping, reaching, and lifting, and pushing/pulling over 50 pounds.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of customer services practices in a library setting. Ability to train and communicate effectively with others. Knowledge of English grammar, spelling, and punctuation. Knowledge of PC and computer software. Ability to be punctual and dependable.

MINIMUM QUALIFICATIONS

Requires graduation from an accredited four year college or university with a Bachelor's degree and two years of related work experience.

NECESSARY SPECIAL REQUIREMENTS

Possession of a valid Class "E" State of Florida Driver's License with a favorable driving record.

All Leon County employees (regular full-time and part-time, OPS, and PRN) are required to work before, during and after a Declared Local State of Emergency (DLSOE). Participation is considered a condition of employment.  

SELECTION GUIDELINES

Formal application, rating of education and experience; oral interview and reference check, and drug testing.

FLSA STATUS:   Non-Exempt.  Work involves handling the Library's Book Hauler where the employee typically performs paraprofessional library activities.