Library Page
City of Las CrucesNature of Work
Performs library circulation and customer service tasks by shelving and organizing materials, processing returns, assisting patrons, and maintaining a clean, safe, and welcoming library environment.
Environmental Factors
Work is performed in a standard library environment.
Physical FactorsMedium physical demands. Frequent lifting, carrying, and moving. Must be able to lift and carry up to 25 pounds and to push or pull loaded carts and bins of materials. Work involves frequent reaching above shoulder level and below waist level to shelve or retrieve items. Frequent use of a personal computer.
Work Situation Factors
Position involves competing demands, performing multiple tasks, working to deadlines, occasional work beyond normal business hours, and responding to customer issues. Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and City of Las Cruces policies.Meeting or exceeding the minimum qualifications does not guarantee an invitation to participate in the process.
FIRST CONSIDERATION MAY BE GIVEN TO CURRENT CITY OF LAS CRUCES EMPLOYEES WHO MEET THE MINIMUM QUALIFICATIONS.
This posting will be used to fill a full-time, 30 hour per week position and may be used to fill additional vacancies to include positions that are full-time, part-time, or contract.Full-time, regular, non-exempt position.
Position is graded at RN03
Duties and Responsibilities
- Maintains the condition of the library shelves; shelves all returned books and materials according to the library classification system; shelves books and library materials in designated areas; reads the library stacks to make sure they are in order by the author’s name for fiction area and by Dewey Decimal call number for non-fiction area; straightens books on the shelves, bringing all book spines to the edge of the shelf for easy retrieval; picks up loose books within the library, processes them for in-house use count, and re-shelves them using a book cart.
- Performs general clerical and administrative tasks for the operation of the library.
- Receives returned items, pushes carts to sorting area, effectively sorts items, and ensures correct placement on shelves.
- Uses and operates computer program to maintain lists of hold items; gathers hold items and finds misplaced items; organizes hold cart for patron use in the circulation office.
- Performs general custodial and clean up tasks to ensure library is safe, organized, and clean for use.
- Fills in at front desk and answers phones when needed; uses computer to place damaged items in repair bins.
- Answers general patron questions and directs individuals to information when needed.
Minimum Qualifications
Equivalent to a High School Diploma. Previous customer service experience is desirable; experience working in a library environment is preferred. A combination of education, experience, and training may be applied in accordance with City of Las Cruces policy.
Knowledge, Skills, and Abilities
Knowledge of: principles, practices, techniques, activities, rules, and regulations related to the operations and functions of the position and services provided; current principles of record keeping and records management; principles and practices of effective research methods and data analysis, customer service, and problem resolution techniques; occupational and environmental safety and health hazards, and safety practices; safe and effective use and maintenance of related tools, materials, and equipment; current methods and standards for preparing effective business correspondence; correct English usage, grammar, composition, spelling, punctuation and vocabulary; business and personal computers and related software applications; City organization, operations, policies, and procedures to effectively perform the required functions and duties of the position.
Ability to: perform a variety of duties and responsibilities and assess and prioritize multiple tasks, projects, and demands to meet deadlines; ensure appropriate levels of customer service to achieve expectations and meet objectives; read, understand, and assure compliance with a variety of policies, procedures, rules, standards, and regulations governing related activities and functions; collect applicable information and maintain accurate and timely records; maintain confidentiality of information and data; communicate effectively orally and in writing and use interpersonal skills to sufficiently exchange or convey information and receive work direction; prepare and present accurate and reliable information and reports; establish and maintain effective and appropriate working relationships with employees, other agencies, and the public; safely and effectively operate relevant tools, equipment, and motorized vehicles; navigate across even and uneven surfaces; timely and accurately enter data and update records using various mediums and formats; take initiative and exercise sound independent judgment within established procedural guidelines and carry out primary responsibilities in accordance with all governing regulations, statutes, and procedures to ensure achievement of goals and objectives.
Skills in: reading, understanding, and applying relevant rules, ordinances, codes, regulations, policies, and procedures; effectively managing assignments; responding to inquiries timely and within the scope of delegated authority; responding appropriately, maintaining objectivity and freedom from prejudice, and exercising sound judgment and understanding in all interactions; effectively working independently, or as a team member, in various environments with changing priorities; preparing and presenting various reports, documents, forms, and correspondence; researching information, analyzing data, maintaining accurate records, and updating information in various mediums and formats; operating a personal computer with installed generic and specialized software; preparing and presenting information in a clear and concise manner; demonstrating appropriate and effective interpersonal communication and conflict resolution skills; performing highly effective support in assigned areas.