Library Manager

The duties, skills, and demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with a disability to perform the essential duties, skills, and demands.

Duties:

• Assume management responsibility for assigned services and activities of the Crowell Public Library, including public and support services; manage and participate in the development and implementation of goals, objectives, policies, and priorities for assigned programs, and recommend and administer policies and procedures.
• Research and analyze the library and information needs of residents, now and in the future; develop and direct convenient, accessible, and cost-effective library services, programs, resources, and library facilities to meet the changing needs of the community.
• Analyze, assess, and address community needs related to the library and recommend plans for modifying or extending library services, programs, and activities to meet community needs and lead the Library in adapting to new and emerging technologies.
• Research, analyze, and make recommendations for capital projects and facility operating needs that will meet residents’ expectations today, as well as anticipated future needs. 
• Work with staff, the public, and the Library Board of Trustees to promote the mission, values, and vision of the library and to meet quality of life standards. monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; recommend, within department policy, appropriate service and staffing levels.
• Plan, direct, coordinate, and review the work plan for assigned staff; assign work activities, projects, and programs; review and evaluate work product, methods, and procedures; meet with staff to identify and resolve problems.
• Through managers, select, train, motivate, and evaluate assigned personnel; provide or coordinate staff training; work with employees to correct deficiencies; and implement discipline and termination procedures.
• Support the development and administration of the Crowell Public Library's annual budget; participate in the forecasting of funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; and implement adjustments.
• Oversee and participate in the full range of public relations and communication activities; determine need for informational and promotional materials and how best to disseminate information to target audiences; approve design and content of materials; communicate library services and materials with users, library staff, Library Board of Trustees, support groups, community groups and organizations, City staff, and community members.
• Identify and develop collaborative relationships with strategic community groups and City partners to complement the organization and to support the achievement of mutual goals; set and maintain customer service standards, solicit and respond to customer concerns, respond to and resolves difficult and sensitive citizen inquiries and complaints; follow-up with Library staff to ensure prompt resolution.
• Oversee collection development, to include the evaluation and selection of print and digital books media resources, 
• Provide evaluation and recommendations related to technology infrastructure that supports daily operations, such as integrated library systems, applications, devices, and kiosks.
• Provide responsible staff assistance to the Director of Community Services; conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to Library programs, policies, and procedures as appropriate; prepare and present staff reports and other necessary correspondence to the City Manager, City Council, and others.
• Serve as the liaison for the Crowell Public Library to other divisions, departments, and outside agencies; negotiate and resolve sensitive and controversial issues.
• Represent the Community Services Director in City and professional meetings and work closely with resident boards and commissions and public and private officials to provide technical assistance, directly or through team members; serve as staff liaison to San Marino Recreation Commission.
• Report to, serve as staff to, advise, and/or assist with the operation of a variety of boards, commissions, and committees including the Library Board of Trustees, the Friends of the Library groups, and the Library Foundation.
• Attend and participate in professional group meetings; represent the library in professional organizations and regional networks; participate in activities that promote libraries and librarianship. Stay abreast of new trends and innovations in the field of library science; monitor developments related to library operations and technology; evaluate the impact of new developments and recommend improvements to existing programs and procedures.
• Participate in the planning, development, and oversight of library facilities; establish, within City policy, appropriate service and staffing levels; monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; allocate resources accordingly.
• Assist with contract development and administration to include professional service agreements, agreements for the purchase of goods and memoranda of understanding. 
• Create, train, and implement the Library Division’s safety, risk management and emergency plan.
• Attend City Council and other Board and Commission meetings.

KNOWLEDGE, SKILLS AND DEMANDS

 Knowledge of:

• Operational characteristics, services, and activities of modern library programs; principles and practices of library organization, system development, and service delivery.
• Advanced principles and practices of library science including collection development principles and strategies; cataloging and classifications systems.
• Principles and practices of municipal budget development and administration; funding sources impacting program and service development; City organization and functions of the various departments. 
• Correct English usage, spelling, grammar, and punctuation; business letter writing and other document preparation; office methods, procedures and equipment and basic mathematics.
• Practices of government relations/public education including the use of social media; principles of effective public relations.
• Principles of organizational, public administration and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures in service areas managed; administrative principles and methods, including goal setting, program development and pertinent federal, state, and local laws, codes, and regulations.
• Principles and practices of research techniques, sources and availability of information, and methods of report presentation; applicable legal guidelines and standards affecting the administration of a municipal government.
• Social, political and environmental issues influencing program administration.
• Principles and practices of contract administration and evaluation; risk management requirements.
• Supervisory principles and methods, including goal setting, training, teamwork, and problem solving.

• Guide and encourage others to accomplish a common goal.
• Work skillfully with politics, procedures, and protocols across organizational levels and boundaries.
• Address key factors that influence successful organizational change.
• Initiate tasks and focus on accomplishment by knowing what needs to be done and does it without being told.
• Establish and maintain effective and cooperative working relationships with other libraries, City departments, City officials, the public and those contacted in the course of the work and continuously work to improve relationships, contacts, and networks.
• Oversee and participate in the preparation of effective public relations and publicity materials for media and community publications; effectively present information and respond to questions from groups of managers, council members, boards, committees, commission members, and the general public.
• Prepare clear and concise reports, correspondence, and other written materials; operate a computer and other typical office equipment; communicate effectively and accurately both verbally and in writing, using proper English grammar, spelling and punctuation; use written and oral communication skills.
• Effectively plan, organize, direct and coordinate the work of staff; lead, coach, instruct and motivate employees; foster a teamwork environment.
• Explain and interpret codes, policies and procedures; interact with City management, other governmental officials, contractors, vendors, employees and the public.
• Exercise good judgment and uphold confidentiality in maintaining critical and sensitive information, records, and reports; understand, interpret, and apply general administrative and departmental policies and procedures.
• Draw meaning and conclusions from quantitative and qualitative data.
• Show interest and understand the needs, expectations, and circumstances of internal and external customers.
• Formally deliver clear, organized, and persuasive presentations to groups.
• Stay informed and share information with others, ensuring accuracy and reliability of information.
• Maintain emotional stability and self-control under pressure, challenge, or adversity.
• Display honesty, adherence to principles, and personal accountability.
• Appreciate the benefits of varied backgrounds and cultures.
• Respond positively to change and modify behavior as the situation requires.
• Adhere to all safety practices and procedures and encourage and support others to be safe in their work activities.
• Have sound collaborative decision-making, judgement and diplomacy skills.
• Show empathy towards the community and colleagues.
• Have service mentality, respect for and sincere desire to help others with diverse background and experiences.
• Have strong sense of integrity and commitment to ethical behavior and accountability. 
• Have courage to intervene and protect against unethical behavior.
• Work collaboratively with team members to create and support a positive customer service environment.
• Demonstrate, promote and support a culture of diversity, equity, inclusion and belonging.

• A master's degree in library science from an American Library Association accredited college or university. 

• Three years of increasingly responsible professional librarian experience in a public library including three years of administrative and supervisory responsibility.

Cover Letter and Resume Required

If you have any questions, please do not hesitate to call the Human Resources Department at (626) 300-0780 or via email at hr@sanmarinoca.gov.