Library Branch Manager POS#117000041

Join a dynamic and community-focused library system dedicated to serving the residents of Cumberland County and surrounding areas through innovative programs, diverse collections, and exceptional customer service. This leadership role offers the opportunity to manage a vibrant branch, guiding a team of supervisors and staff to deliver efficient, welcoming, and high-quality library services. The position oversees all aspects of branch operations, including Adult, Youth, and Circulation Services, while fostering a positive environment for both customers and employees. You will play a key role in ensuring a safe, secure, and well-maintained facility that meets the evolving needs of the community. If you are a collaborative leader passionate about public service and community engagement, we encourage you to apply.

• Hires, supervises, trains, evaluates, and schedules branch staff to ensure compliance with policies, procedures, and achievement of library goals

• Ensures the safety and security of staff and customers, and maintains the building and grounds in a clean, safe, and functional condition

• Collaborates with the Branch Team Lead to support staff development, performance, and overall branch operations

• Models and enforces exceptional customer service standards, ensuring responsive, respectful, and solution-oriented interactions across all service areas

• Addresses and resolves customer concerns professionally and in a timely manner, coaching staff through complex or sensitive situations

• Oversees all branch services, including Adult Services, Youth Services, and Circulation Services, to ensure efficient and effective operations

• Conducts regular staff meetings and promotes clear, consistent communication across departments and team members

• Provides advanced reference and readers’ advisory services to meet diverse customer needs

• Plans, implements, and evaluates branch programming, including budgeting and supply management, to align with system goals and community needs

• Monitors facility and technology issues, coordinating with county departments to ensure timely resolution and maintain customer-ready spaces and resources

Graduation from an accredited college or university with a master’s degree in Library Science and two (2) years of professional library experience to include one (1) year of supervisory experience in a library setting, or an equivalent combination of education and experience.

Management Preference:  Public Library experience preferred.

• Knowledge of principles, practices, and methods of public services in modern public libraries

• Knowledge of supervisory principles, staff development techniques, and adult learning styles

• Knowledge of public library automation systems and current technologies

• Knowledge of collection development principles and practices in a public library setting

• Ability to interpret and explain complex data and information involving both abstract and concrete variables

• Ability to analyze statistical data and apply findings to improve services and operations

• Ability to identify problems, recommend effective solutions, and administer library policies and procedures

• Ability to develop, organize, and deliver training presentations and materials

• Ability to stay current with trends and innovations in public library services and technologies

• Ability to manage projects, timelines, resources, and staff with minimal supervision while working under pressure and meeting deadlines

• Skill in communicating ideas effectively, both orally and in writing, and maintaining positive relationships with staff, customers, and the community

• Ability to operate a motor vehicle

Conditions of Employment:

A formal transcript will be required. College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Human Resources, 117 Dick St. Fayetteville, NC 28301.

In accordance with Session Law 2025-16, candidates selected for positions involving work with children in any capacity will be required to undergo a fingerprint-based criminal history check conducted by the North Carolina State Bureau of Investigation (SBI).

Driving is an essential function of this position. To be considered, you must have a valid driver's license with an acceptable driving record. If your driver's license is from another state, you will be required to obtain and show proof of a valid NC driver's license within 60 days of hire.

Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.

Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.