Library Associate - Youth Services POS#117000076

Join a team that connects the community to knowledge, creativity, and opportunity through innovative library services and engaging public programs. As a Library Associate, you will play an important role in serving the citizens of Cumberland County and surrounding communities by providing outstanding customer service and helping patrons access informational and recreational resources in a variety of formats. This position offers the opportunity to assist customers with materials selection, technology, and library services while using independent judgment in a fast-paced and welcoming environment. Library Associates also support dynamic programs and community initiatives that inspire lifelong learning and engagement for all ages. In some locations, this role may also serve as a Team Lead, helping guide daily operations and support a positive customer experience.

• Assists library customers of all ages in person, by phone, and virtually, providing information and readers’ advisory services at various public service points under the direction of a librarian

• Instructs and orients the public in effective search strategies to locate information, including keyword, browsing, and Boolean searching techniques

• Provides guidance and support to customers in using library information systems, digital tools, and technology resources

• Performs basic troubleshooting of library equipment and assists customers with resolving common technical issues

• Delivers one-on-one instruction to help customers effectively navigate library resources and services

• Provides readers’ advisory services to assist customers in selecting materials that meet their interests and needs

• Promotes library programs, services, and resources to encourage community engagement and usage

• Plans, coordinates, and presents age-appropriate programs for children and teens (birth through age 18), both in-person and virtually, under librarian supervision

• Supports library outreach efforts by delivering programs and services within the library and in the community as assigned

• Assists in training customers and staff on the use of library resources, tools, and equipment to enhance service delivery

• Knowledge of the principles and practices of library services, including circulation of materials, reference services, and cataloging functions

• Knowledge of library terminology and professional language commonly used within library operations and services

• Knowledge of Cumberland County policies, procedures, and methods as they relate to essential job duties and responsibilities

• Knowledge of library standards and best practices applicable to daily operations and service delivery

• Knowledge of the organizational structure of the department and its relationship to other county departments and external agencies

• Skill in developing, planning, and presenting engaging programs for library customers of all ages

• Skill in applying library service principles to effectively assist customers with circulation, reference, and cataloging-related needs.

• Ability to interpret and apply policies, procedures, and standards in carrying out assigned duties

• Ability to establish and maintain cooperative and effective working relationships with intra- and interdepartmental personnel, as well as the public

Conditions of Employment:

A formal transcript will be required. College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Human Resources, 117 Dick St. Fayetteville, NC 28301.

In accordance with Session Law 2025-16, candidates selected for positions involving work with children in any capacity will be required to undergo a fingerprint-based criminal history check conducted by the North Carolina State Bureau of Investigation (SBI).

Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.

Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.