Library Associate (Part-Time) - Douglass Branch Library

Under the supervision of the Douglass Branch Manager, the Library Associate assists customers of all ages at the Douglass Branch Library with information and reference questions; helps plan, prepare, and execute programming for all ages; assists and instructs customers with their use of library computers, personal electronic devices, and other technologies including those in The Makerspace; prepares displays and demonstrates library resources; and assists with collection support.  Demonstrates enthusiasm and curiosity about the changing world of public libraries; is customer focused and forward thinking; knowledgeable of popular books, movies and current technology and is eager to assist library customers.   

Two positions open. Scheduled 20 hours a week and includes daytime, evening, and weekend shifts.

Open until filled, with first review of applicants on June 16, 2025.

• Assists with circulation procedures, including checking in and out materials, issuing library cards, processing holds, and generating reports
• Assist and advise customers with their use of library materials, including books, movies, music, media, and electronic resources
• Provide support in the planning, preparation, and execution of relevant and engaging programs for all ages
• Assist customers in their use of library and personal technology and equipment; perform basic troubleshooting with hardware, software, and makerspace equipment
• Answer informational and basic reference questions for customers of all ages
• Help to maintain the collection, internal staff, and public webpages
• Merchandise books and other library materials to enhance their appeal and promote their use
• Compile statistics and prepare activity reports
• Participate on the social media team
• Monitor and address customer behavior to ensure a safe and welcoming environment
• May represent Douglass Branch Library at community and neighborhood meetings and programs 
• Assist with training of library volunteers and staff
• Participates in departmental and library-wide training and activities, including technology and safety training 
• Provides excellent internal and external customer service
• Other duties as assigned

• Exceptional customer service skills and commitment to public service
• Ability to work with library customers and staff in a consistently friendly and efficient manner
• Knowledge of and interest in books (print and electronic), music, and movies
• Excellent computer and technology skills, including use of the Internet, computers, mobile devices, and social media
• Excellent oral and written communication skills
• Proficiency with workplace productivity software, including skills in Microsoft Office Suite
• Some experience with a library catalog or automation system
• Some knowledge of library procedures, methods, techniques
• Ability to coordinate the work of others, including volunteers
• Ability to perform routine clerical and record-keeping tasks
• Ability to maintain reliable attendance and regular schedule
• Ability to maintain a varied schedule, including day, evening, and weekend rotations 
• Ability to issue guidance and ensure compliance with the Library’s Rules of Conduct and policies
• Good vision and hearing to effectively engage with customers
• Physical ability to lift library materials weighing up to 40 pounds, assist in setup of events, and to push fully loaded carts of library materials
• Satisfactory pre-employment background check 

• Bachelor degree required
• One year of supervisory or team leader experience preferred
• Public library experience preferred
• Customer service experience preferred
• Knowledge of Spanish and/or French is helpful
• Any combination of experience and education that provides the knowledge, skills, and abilities