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Library Associate (Part-Time) - Douglass Branch Library

Champaign Public Library
Part-time
On-site
Illinois, United States
$27.01 - $34.48 USD hourly

Description

Under the supervision of the Douglass Branch Manager, the Library Associate assists customers of all ages at the Douglass Branch Library with information and reference questions; helps plan, prepare, and execute programming for all ages; assists and instructs customers with their use of library computers, personal electronic devices, and other technologies including those in The Makerspace; prepares displays and demonstrates library resources; and assists with collection support.  Demonstrates enthusiasm and curiosity about the changing world of public libraries; is customer focused and forward thinking; knowledgeable of popular books, movies and current technology and is eager to assist library customers.   


Two positions open. Scheduled 20 hours a week and includes daytime, evening, and weekend shifts.


Open until filled, with first review of applicants on June 16, 2025.

Examples of Duties

  • Assists with circulation procedures, including checking in and out materials, issuing library cards, processing holds, and generating reports
  • Assist and advise customers with their use of library materials, including books, movies, music, media, and electronic resources
  • Provide support in the planning, preparation, and execution of relevant and engaging programs for all ages
  • Assist customers in their use of library and personal technology and equipment; perform basic troubleshooting with hardware, software, and makerspace equipment
  • Answer informational and basic reference questions for customers of all ages
  • Help to maintain the collection, internal staff, and public webpages
  • Merchandise books and other library materials to enhance their appeal and promote their use
  • Compile statistics and prepare activity reports
  • Participate on the social media team
  • Monitor and address customer behavior to ensure a safe and welcoming environment
  • May represent Douglass Branch Library at community and neighborhood meetings and programs 
  • Assist with training of library volunteers and staff
  • Participates in departmental and library-wide training and activities, including technology and safety training 
  • Provides excellent internal and external customer service
  • Other duties as assigned

Requirements

  • Exceptional customer service skills and commitment to public service
  • Ability to work with library customers and staff in a consistently friendly and efficient manner
  • Knowledge of and interest in books (print and electronic), music, and movies
  • Excellent computer and technology skills, including use of the Internet, computers, mobile devices, and social media
  • Excellent oral and written communication skills
  • Proficiency with workplace productivity software, including skills in Microsoft Office Suite
  • Some experience with a library catalog or automation system
  • Some knowledge of library procedures, methods, techniques
  • Ability to coordinate the work of others, including volunteers
  • Ability to perform routine clerical and record-keeping tasks
  • Ability to maintain reliable attendance and regular schedule
  • Ability to maintain a varied schedule, including day, evening, and weekend rotations 
  • Ability to issue guidance and ensure compliance with the Library’s Rules of Conduct and policies
  • Good vision and hearing to effectively engage with customers
  • Physical ability to lift library materials weighing up to 40 pounds, assist in setup of events, and to push fully loaded carts of library materials
  • Satisfactory pre-employment background check 

Acceptable Experience and Training

  • Bachelor degree required
  • One year of supervisory or team leader experience preferred
  • Public library experience preferred
  • Customer service experience preferred
  • Knowledge of Spanish and/or French is helpful
  • Any combination of experience and education that provides the knowledge, skills, and abilities