Library Associate II

Under moderate supervision, and following policies, procedures and guidelines for a particular library site or unit, the Library Associate II coordinates and provides routine and complex/specialized library services and information in public services and/or technical services settings. Assists patrons with the use of increasingly sophisticated library resources, including various technology applications, electronic resources, computers, and office equipment; triages requests for materials, information, and other services; and refers complex questions to appropriate supervisor or other staff. Develops improvements in workflow. Collaborates with other library staff. May train, organize and/or monitor the work of other associates, students, or volunteers, with supervisory input. Works independently when scheduled for evenings/weekends, depending on library site. May be responsible for a library facility, including opening/closing tasks, and emergency or security-related situations, with supervisory input.

**Visa sponsorship is not available for this position.  Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Associate degree or 60 undergraduate credits.

Three years of work experience in a library, archives, museum, or customer service environment. 

Note: Experience, in lieu of education, may be considered if the combination of undergraduate education and experience working in a library, archives, museum, or customer service environment is equivalent to five years.

Knowledge of library systems and electronic applications. Excellent customer service and oral/written communication skills. Competency in problem-solving, prioritizing requests and policy interpretation. Demonstrated desire to take on additionally progressive responsibilities. Experience working in a health care setting.
Experience participating in workplace teams. Familiarity with medical terminology.