Library Associate - Children's Services

Library Associate
Charlotte Mecklenburg Library – Mountain Island Library

“Follow your calling, Find your career”     

Please apply by 10/22/26

Salary Range $25.53 - $31.27
This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job. 

Schedule: Full-Time 40 hours per week, Benefit Eligible 
M- F 8:00am – 5:00pm  
Works one evening per week 11:00am - 8:00pm 
Rotating weekends

Location:
Mountain Island Library: 4420 Hoyt Galvin Way Charlotte, NC 28214
The Mountain Island Library is located in Northwest Charlotte among the rapidly growing Mountain Island Lake region close to the Catawba River and the Gaston County border. This 16,000 square foot facility reflects the community’s ties to nature and serves as a warm and welcoming hub of learning and connection for all ages and is a part of the Charlotte Mecklenburg Library system.
Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 21 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to improve lives and build a stronger community.


Position Summary:
This position works with a team to create a welcoming and engaging environment for children ages 0-11, their caregivers, families, and all individuals using the library. The Library Associate performs professional and technical library work in youth services. This position delivers a high level of quality library services and programming, ensuring the provision of value-added experiences for all customers.

Essential Functions:
Create and deliver programs to children ages 0-11
Perform circulation activities
Provide service desk coverage
Prepare program reports
Provide research assistance to customers
Utilize integrated library systems software
Assist customers at several service points
Train and assist customers on various library policies, procedures, and processes
Maintain library’s collection of materials
Assist with volunteer management
Create and maintain attractive and appropriate bulletin boards and displays
Promote and market the library’s programs; collaborating with Marketing and Communications to generate flyers and materials pertaining to programs


Minimum Qualifications:
Minimum of two years of public library, retail, or customer service experience
Education:
High School Diploma or equivalent

Education/Experience
Combination of relevant education and relevant experience accepted? Yes

Preferred Qualifications:
Associates degree
Bilingual - Spanish
Knowledge of integrated library systems software
At least three years of library, customer service and/or administrative experience


Knowledge, Skills and Abilities:
Knowledge of
Alpha-numeric sorting systems
Child development
Telephone etiquette
Skills:
Technology adeptness
Excellent interpersonal and customer service skills
Excellent time management skills with attention to detail
Working with a diverse population
Abilities:
Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures 
Communication: Clearly conveying information to individuals or groups 
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships 
Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise 
Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence 

Computer Skills:
Proficient in various computer applications including Microsoft Office Suite

Work Environment:
Works in an office setting with moderate noise and busy public library spaces


ADA Compliant Disclaimer: 
This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations. 
 
 
Reasonable Accommodations Statement: 
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 

Disclaimer Statement: 
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.