St. Lucie County Board of County Commissioners logo
2 days ago
Full-time
On-site
Hurston Branch Library, Florida, United States
$17.88 - $26.82 USD hourly

Job Summary

The Library Associate provides excellent customer service at the circulation desk and other service points in a busy, high-traffic branch library. This role involves assisting patrons with checking out materials, answering inquiries, and offering basic technology support, including helping with internet usage, email, and electronic devices. The Library Associate plays an essential role in maintaining library operations and ensuring the efficient flow of daily tasks, all while offering a welcoming environment for library patrons.

Essential Job Functions

Customer Service & Patron Interaction

  • Greet patrons and assist with circulation activities, including checking out and returning materials.
  • Handle fines and fees, ensuring payments are processed accurately.
  • Provide basic guidance on internet use, email, and mobile devices, including e-readers, tablets, and laptops.
  • Answer inquiries, address routine complaints, and provide assistance on a variety of library services.
  • Assist with program preparation and implementation as directed by the Senior Librarian.

Library Operations & Technology Support

  • Perform all aspects of circulation desk duties using the library's automated system.
  • Inspect library materials for damages and handle accordingly.
  • Shelve and organize materials, ensuring accuracy through shelf reading and re-shelving when needed.
  • Perform light maintenance of public spaces, ensuring a clean and orderly environment.
  • Operate standard library and office equipment.
  • Participate in system-wide projects, including collection organization and preparation.
  • Assist patrons with technology, including providing instruction on basic tech tasks and using the library’s databases.

General Duties & Team Collaboration

  • Be available to work a non-traditional schedule, including at least one evening per week.
  • Perform opening and closing duties as needed.
  • Participate in disaster response activities, assisting with preparation, response, recovery, and mitigation as directed by management.
  • Assist with library tasks that promote a positive and engaging experience for all patrons.

PHYSICAL REQUIREMENTS:The position requires good vision and hearing, with or without correction, and dexterity in the use of both hands and fingers.  Ability to lift and carry up to 50 pounds occasionally and 25 pounds frequently.  Regular standing and walking, with tasks that may include climbing, bending, and squatting.  Involves moderate physical effort, including operating equipment or performing manual tasks.  Ability to perform work in varying environments, which may require some outdoor activities.

ENVIRONMENTAL CONDITIONS AND WORK HAZARDS: Work is primarily conducted in a climate-controlled office setting.  The role requires prolonged periods of sitting and extensive use of computers and other office equipment, which may lead to eye strain and repetitive motion injuries.  Employees may frequently engage in meetings and teamwork, requiring effective communication in shared spaces.  The position involves minimal physical exertion, primarily consisting of desk work, although occasional movement within the office may be required.    Employees will work under standard office lighting and may experience moderate noise levels from office equipment and conversations.


SUPPLEMENTAL INFORMATION: 

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position.  While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add or remove duties and assign other duties as necessary that are a logical assignment to the position.


EMERGENCY RESPONSE/RECOVERY ACTIVITIES: 

County employees are considered essential personnel in providing and continuing services to our community during and following a disaster, such as a hurricane, or in other emergency situations. As a requirement of County employment,County employees are subject to being required to remain at work during an event, respond to a recall immediately following an event and/or immediately reporting to work when an all clear is declared by the County Administrator.  During these types of events, County employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens. 


ADA STATEMENT:

A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.


EEO STATEMENT:

St. Lucie County BOCC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We encourage all qualified candidates to apply.

Qualifications

Candidates should possess a solid foundational background that demonstrates their ability to engage with the responsibilities of the role effectively.


  • High school diploma or GED equivalent required.
  • Some experience in customer service, retail, or library work preferred.
  • Proficient with basic computer systems and software (MS Windows, Office).
  • Ability to navigate the internet, email, and various electronic devices.
  • Strong communication skills, both in-person and over the phone.
  • Excellent multitasking abilities with attention to detail.
  • Capable of performing physical tasks such as shelving books, bending, and lifting up to 30 pounds.
  • Valid Florida Driver's License with a good driving record.
  • Ability to work at multiple locations as assigned.

Additional Information

Pay Grade G03

Driving Position – Operating County vehicles and/or equipment is a primary function of this position.  

PRE-EMPLOYMENT SCREENING: This position requires a physical, drug testing, driver's license verification and level 2 background screening which includes fingerprinting.