Library Associate - Adult Services POS#117000208

Join a team that is dedicated to connecting the community with information, resources, and lifelong learning opportunities. The Cumberland County Library strives to provide innovative programs, dynamic services, and a welcoming environment for citizens of all ages. In this role as a Library Associate in Adult Services, you will deliver exceptional customer service while assisting patrons with materials, technology, and informational needs across multiple service areas. This position offers the opportunity to use independent judgment, build meaningful community connections, and act as a Team Lead at select locations. If you are passionate about public service, collaboration, and making a positive impact in your community, we encourage you to apply.

• Provide friendly, professional, and responsive customer service to library patrons in person, by phone, and through digital communication channels

• Staff public service desks and assist customers with locating materials, accessing information, and using library resources

• Answer patron inquiries and provide guidance on library services, policies, and available community resources

• Assist customers with the use of library technology, including desktop computers, laptops, printers, scanners, fax machines, e-readers, and software applications

• Provide basic troubleshooting and technical support for library equipment and technology-related issues

• Deliver instruction and one-on-one assistance to patrons on digital literacy skills, online resources, and research tools

• Support and promote library programs, events, and services designed for adult audiences and the community

• Assist with planning, coordinating, and implementing workshops, lectures, book clubs, and other educational or recreational programs

• Create a welcoming and inclusive environment that encourages lifelong learning and community engagement

• Work collaboratively with library staff to ensure efficient daily operations and high-quality public service

• Knowledge of library procedures, collection management practices, library systems, and public library services

• Knowledge of readers’ advisory methods, resources, and techniques to assist patrons with material selection

• Skill in operating computers and audiovisual equipment, including accurate keyboarding and data entry

• Skill in providing exceptional customer service and delivering accurate library information services to a diverse population

• Skill in communicating effectively, both orally and in writing, with customers, staff, and community members

• Ability to instruct patrons in the use of library equipment, including photocopiers, fax machines, payment systems, public computer reservation software, and self-checkout equipment

• Ability to proficiently search and navigate the online public access catalog (OPAC), Internet resources, and specialized library databases

• Ability to perform basic troubleshooting for computers, printers, copiers, fax machines, and other library technology

• Ability to organize work, coordinate activities, and manage multiple responsibilities in a fast-paced environment

• Ability to interact tactfully, courteously, and professionally with the public while fostering a welcoming library environment

Conditions of Employment:

A formal transcript will be required. College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Human Resources, 117 Dick St. Fayetteville, NC 28301.

In accordance with Session Law 2025-16, candidates selected for positions involving work with children in any capacity will be required to undergo a fingerprint-based criminal history check conducted by the North Carolina State Bureau of Investigation (SBI).

Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.

Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.