Library Associate 3 - Instruction and Technology

JOB SUMMARY

Library Systems and Services is seeking friendly, enthusiastic, and service oriented Library Associate(s) for the Duncanville Public Library located in Duncanville, TX. This full time Library Associate plays a vital role in supporting the daily operations of the Library. Under direction from management, the Library Associate performs a variety of moderately complex technical and paraprofessional duties in support of various sections/functions of the library; primarily staff and public support. Providing excellent customer service to library patrons.

Hours worked per week: 40

PRIMARY RESPONSIBILITES

An individual must be able to perform each essential duty and responsibility satisfactorily.

• Provides technology support including essential computer use assistance, such as hardware and digital device software to patrons
• Provides initial troubleshooting for library technology such as patron PCs and Jamexes
• Maintain library makerspace equipment, materials, and inventory
• Instructs and assists makerspace users with use of equipment and software
• Plans and submits for approval age-appropriate, educational and enrichment programming for technology and makerspace
• Provides program support for the library under direction from management 
• May coordinate volunteers and assign duties, providing necessary training 
• Addresses or escalates patron conduct or safety issues to appropriate management
• Follow all legal and policy requirements related to patron privacy and custodianship of patron records
• Know and understand the American Library Association’s Library Bill of Rights, Freedom to Read Statement and Freedom to View Statement, recognizing that freedom of access is a fundamental tenet of a public library. In addition to these freedoms, support client discretion of materials available at your local library(ies)
• Other duties as assigned

JOB REQUIREMENTS

An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

•  H.S. Diploma or GED
• Two years of technology support and/or instruction experience preferred
• Basic knowledge of library systems and databases preferred
• Knowledge of makerspace equipment and software preferred
• Ability to work a regular schedule that includes a combination of days, evenings and weekends
• Excellent customer service skills
• Must possess advanced proficiency using app-based devices, computers, printers, Microsoft Office Suite, and office equipment.
• Good communication skills, both written and verbal
• English/Spanish speaking a plus

Physical Requirements

• Must be able to frequently move from place to place within the location; file and retrieve books and other items on high shelves. 
• Lift/push up to 25 pounds and occasionally up to 35 pounds. of heavy boxes, books, and equipment; work in confined spaces; walk; bend; stoop; reach; and climb.

Benefits

• Health Care Plan (Medical, Dental, and Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Tuition Assistance
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

EEO STATEMENT

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. 

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. 

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.