About Our Job

The Denver Public Library (DPL) is a growing urban library system that serves the residents of the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver’s most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces, and equitable policies & procedures.

For more information, go to denverlibrary.org. Find us on Facebook, Twitter, Instagram, YouTube and LinkedIn.

DPL is hiring a Library Assistant V for the Westwood Branch.  In this position, you will set a high standard of customer service as an example to direct reports and coworkers, welcoming all customers to the library, making connections that extend beyond the transactional, and explaining library policies so customers are able to meet obligations while finding value in their library experience. As team lead, you will use an equity-driven approach as you determine work priorities and develop schedules to provide staff coverage; work with direct reports on performance and engagement as a group and individually; develop work-related goals; provide performance feedback in one-on-one settings as well as yearly performance reviews and coach for improvement.

This position works closely with the branch supervisor, conducting hiring interviews and selecting high quality candidates that represent a wide array of perspectives and life experiences, reporting building and technology issues, and serving as person-in-charge in the branch supervisor’s absence. As the point person for Circulation, you will oversee circulation functions by interpreting policies, communicating procedural changes, and using informed judgment appropriately and equitably to resolve issues. You will also serve as the branch Change Fund Custodian, being a responsible steward of all cash funds and customer payments, and ensuring staff are up to date in training and processes. 

About Our Branch

The Westwood Branch Library is located within the Westwood Community Center. While we are the smallest Denver library, we are proud to offer dedicated customer service, in English and Spanish, to our diverse community. Much of our work involves outreach to the community, meeting our customers where they are. We, also, serve as a hub for the Westwood community’s technology needs.

About you

Our ideal candidate has:

• Knowledge of office practices, procedures, and equipment.

• Skill in demonstrating initiative.

• Ability to deliver exemplary customer service.

• Ability to thrive working in an environment with constant public contact.

• Ability to demonstrate excellent interpersonal skills, positive attitude, cultural sensitivity and sense of humor in working with customers, coworkers and community of all ages and backgrounds.

• Ability to creatively problem-solve, negotiate, and handle stressful situations in a positive manner.

• Ability to present and provide library services to customers with varying degrees of experience and knowledge.

• Ability to help select, train, motivate, and lead clerical staff.

• Ability to demonstrate an equity-driven approach to leadership and team dynamics.

• Ability to multitask and prioritize.

• Ability to demonstrate innovation and flexibility.

• Ability to use workplace technology effectively, including email, calendar, internet, video conferencing, and other software.

• Ability to proactively engage and lead work teams through library changes, communicating openly and supporting staff in finding answers to their questions.

• A demonstrated commitment to developing and maintaining a welcoming environment for young people, including babies, toddlers, preschoolers, grade schoolers, and teens.

Minimum Qualifications:

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

• Three (3) years of clerical experience 

Preferred Qualifications:

• Spanish language proficiency highly preferred

About Everything Else

Job Profile

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Library Hiring Range

Starting Pay

Agency

Assessment Requirement

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

For information about right to work, click here for English or here for Spanish.