Library Assistant (Substitute)

The Town of Hopkinton seeks (Substitute) Library Assistants for its Substitute Pool.

Hopkinton is a AAA-rated, highly engaged, dynamic, and growing community, committed to equal opportunity, diversity, and inclusion.  We believe that a positive culture of inclusion in Town governance contributes to the Town’s overall qualities as a great place to live and work. We welcome all to apply.

Hiring range: $18.41 - $22.26, depending on qualifications

Up to 14 hours/week, on an as-needed basis.

 Substitutes will fill evening and weekend hours as needed.  Weekend hours include Saturday and/or Sunday.

This posting will remain open until filled.

Applicants will be reviewed as received, responsive recruitment process

The Library Assistants perform all tasks related to the daily operations of the Circulation desk, Young Adult, and/or Children's desks. Other duties include retrieving and checking in all materials, collecting lost item fines, handling online museum pass reservation requests, assisting patrons in locating materials, resolving patron account-related issues, and answering phone inquiries. 

Qualifications

• High School Equivalency and 2 or more years of relevant customer service experience; experience within a public library system is preferred.
  
• Demonstrated excellent customer service skills. 
  
• Ability to handle details with accuracy for data entry; multi-task in a busy environment; work independently & as a team player; respond to phone & email inquiries;
• Ability to operate standard office equipment such as a copier and fax machine; prepare items for inter-library loan delivery. 
  
• Comfortable with the Internet and with assisting patrons to use the electronic catalog and the Library website.
  
• Proficiency in using the Google Suite of products and other Library applications.
  
• Experience with the Evergreen Integrated Library System (ILS) is preferred.
  

Applicants: To be considered for this position, please submit this Application for Employment and provide a resume.  Applications will be reviewed as received. This position will remain open until filled. A paper application may be obtained by contacting hr@hopkintonma.gov.