Library Assistant III

About Holyoke Community College:

Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.

Mission:    Educate. Inspire. Connect.

Values:  Kindness, Inclusion, Trust, Innovation & Collaboration

Kindness, inclusion and trust are the foundation of the work that we do together. Innovation and collaboration enable us to explore and implement the ideas that will shape our future.  

Holyoke Community College is seeking a service-oriented, detail-focused, and adaptable individual to join the Library team as a Library Assistant III. This position plays a central role in Access Services operations, providing consistent staffing at the circulation desk and supporting the daily use of library spaces, collections, and technologies by students, faculty, and staff. The Library Assistant III is primarily responsible for student-facing service delivery, including circulation transactions, basic troubleshooting of library equipment, resource sharing support, and assistance with course reserves. The position also contributes to technical processing functions and provides operational support for the College Archives under the guidance of library leadership. The ideal candidate demonstrates strong customer service skills, comfort working in a fast-paced public service environment, and a commitment to supporting an inclusive academic community.

Access Services & Circulation:

1. Staffs the library circulation desk and provides front-line service to students, faculty, staff, and community members.
2. Registers library users and assists with checking materials in and out, renewals, and placing holds using the integrated library system.
3. Maintains familiarity with library policies, procedures, and access guidelines to ensure consistent and equitable service.
4. Assists users with library equipment and technology available for in-library use or short-term loan.
5. Supports Interlibrary Loan and other resource-sharing activities as needed when primary staff are unavailable.

Technical Processing & Collections Support: 

1. Assists with technical processing of library materials, including preparation, labeling, and basic cataloging support.
2. Prepares and manages materials placed on course reserve in coordination with library staff.
3. Oversees routine mending and physical upkeep of circulating materials.

Archives Support: 

1. Assists the Dean of Library Services with filing, processing, indexing, preservation, scanning, and retrieval of archival materials.
2. Supports access to archival collections in accordance with established policies and procedures.

General Library Operations:

1. Participates in library staff meetings and contributes to discussions related to workflows, policies, and service improvements.
2. Engages in job-related assessment and training activities.
3. Participates in mail pick-up and distribution.
4. Performs other related duties as assigned that are consistent with the scope and level of the position.

Minimum Qualifications:

• Two years of full-time or equivalent part-time experience as a library assistant or substitutions for experience as described in State Classification Specifications*;
• Excellent communication and organizational skills;
• Ability to work effectively with a diverse faculty, staff, student body and community members by providing excellent customer service;
• Ability to work independently and as part of a team;
• Fluency with technology and Microsoft Suite software.

• Associate’s degree;
• Experience working in a college library;
• Knowledge of library classification systems;
• Experience working with Koha Integrated Library System;
• Bilingual (English/Spanish).

*A comprehensive list of duties may be found at the Massachusetts Human Resources Division- Classification Specification under the “Library Assistant Series” series.  Classification Specifications

Full-time, AFSCME Unit Position:

Bi-Weekly salary: $2,008.85. Grade 14, plus a comprehensive State benefits package.  

Funding Source: State.

Disability Accommodations:

Holyoke Community College is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Office of People and Talent at (413) 552-2554.

Background Check:

• Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information).
• All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.

Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.