Library Assistant II - Reference Associate (20 hours per week)

*Salary/Hourly wages are determined by verifiable experience.

• Describes or demonstrates procedures for navigating the public access catalog, electronic resources, and the Internet. Explains and assists in the use of basic reference resources to locate information. 
• Answers inquiries of nonprofessional nature on telephone and in person and refers persons requiring professional assistance to appropriate librarian. Keeps record of questions asked.
• Locates books and publications for customers.
• Assists customers with computer use sign up and troubleshooting computer problems.
• Furnishes information on library activities, facilities, rules, and services. 
• Utilizes reports to identify and retrieve books and other materials for review, searches for missing and lost materials, shelves and maintains proper order of library materials. 
• Assists with activities involved with interlibrary loan services, compilation of monthly and annual library statistics, non-fiction and reference collection development, serials collection development, and checking in serials and reporting missing issues. 
• Participates in library outreach programs. 
• Assembles and arranges displays of books and other library materials.  
• Inputs into computer identifying data, such as name and address, from application card to register borrowers; issues identification cards to customers according to established procedures. Records change of address or name into computer.
• Inputs into computer identifying data to check out books to customers.
• Inspects returned books for damage, verifies due date, and computes and receives overdue fines.
• Sorts books, publications and other items according to classification code and returns them to shelves or other designated area.
• Examines materials on shelves to verify accuracy of placement.
• Operates cash register or drawer. Makes change, records amounts received, and issues receipts to customers.
• Participates in special projects as requested.
• Plans and performs library programs, as needed.
• The employer may add to or change duties at any time and as determined by the County and its leaders to best ensure that the public is served through the work of the Department.
• Performs other related duties as assigned.

• Associates degree from an accredited college, university or technical school in business or public administration, or closely related field; AND 
• Two (2) years’ professional clerical, administrative, library, or related experience; OR 
• An equivalent combination of education and experience. 

• Proficient in MS Word, Excel, and Outlook. 
• Knowledge of project management and organizational skills.
• Ability to have excellent oral and written communication skills.
• Ability to work and maintain reliable full-time attendance.
• Ability to comprehend, speak, and read the English language.
• Ability to have and maintain good interpersonal and communication skills to deal with the public.
• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.  
• Ability to respond to common inquiries or complaints from customers or other library employees.
• Ability to effectively present information to top management, the general public, library staff, and Boards of Directors.  
• Ability to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.  
• Ability to compute rate, ratio, and percent and to interpret bar graphs.  
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  
• Ability to deal with problems involving variables in standardized situations. 
• Ability to distinguish colors displayed on computer screen for interpretation to library customers and staff and for technical support of library computer systems, have sufficient peripheral vision to determine presence of library customers and staff in perimeter of work area, and be able to adjust focus for close vision of computer monitor and distant vision for staff entering work area. 
• Ability to type; experience with word processing; knowledge of graphical operating system and computer operations, including use of mouse, creation of files and folders, and troubleshooting hardware and software problems; proficient in searching the Internet, Web, and electronic databases.  

• Weekend and evening hours required.