Library Assistant II PT - Account Services

Performs a variety of specialized library work at one of the City's public library facilities. Work is performed under general supervision.

Account Services Section: 

• Interacts with patrons in order to assist them in using library services/equipment, programs, and facilities, collect/cancel fines or fees as appropriate, answer questions, identify patron service needs or locate materials.
• Trains staff in the use of a variety of databases, activities, policies/ procedures, and office equipment in order to ensure that employees complete assignments correctly and use the equipment properly.
• Supports staffing of the Check-Out Desk(s) in order to assist patrons in checking materials in or out, placing holds, registering patrons, taking fines and fees, and resolving problems.
• Processes requests for library materials/information received by phone, fax, email, or in person in order to provide patrons with requested materials/information.
• Supports circulation technology including the circulation module, scanners and printers.
• Supports the collection and reporting of circulations and other statistics as assigned.

Knowledge of:

• Library principles, methods, materials, programs, and practices.

• Use of personal computers, basic software applications, peripheral devices, and the Internet. 

• Establish and maintain effective working relationships with other library employees. 
• Establish and maintain effective working relationships with library patrons. 
• Understand, follow and explain a variety of library policies and procedures. 
• Learn/perform a variety of work activities with the assigned Department/Division. 
• Explain/demonstrate procedures for performing a variety of work activities. 
• Express ideas effectively, both orally and in writing.

• Associate’s degree from an accredited college or university, or 60 completed course credits from any accredited college or university; and 
• One (1) year of experience working with the public or supporting public services.

• Bachelor's degree. 
• Minimum of one (1) year work experience working in libraries, bookstores, educational or cultural organizations.

• Criminal Background Check
• Employment Verification

The City of Boca Raton is an Equal Opportunity, Inclusive, Veteran's Preference Employer and Drug Free Workplace. It is the policy of the City of Boca Raton to prohibit discrimination on the basis of race, color, religion, gender, gender identity or expression, marital status, age, national origin, disability, pregnancy, familial status, sexual orientation, genetic information, or any other status or condition protected by applicable federal, state or local laws.