Library Assistant II (FT & PT vacancies)

Under supervision, the Library Assistant II provides a wide variety of basic public, technical, and clerical services including circulation services, information and ready-reference service, reader’s advisory, presentation of programs, collection management services, and administrative support.

The Library Assistant II is the next higher-level classification from a Library Assistant I in the library series. The Library Assistant II is distinguished from the Library Assistant I with the former having stronger customer service skills, more complex assignments, and a greater scope of library operational responsibility. The Library Assistant II is distinguished from the next higher classifications of Library Assistant III and Information Specialist in that the latter specializes in one or more direct services to the public requiring advanced paraprofessional knowledge, skills and abilities.

Assignments

Branch Services:

Provide customer service in a variety of settings that generally include extensive contact with the public: assist library customers in using library materials, services and technologies; answer basic information questions, assist customers with the use of public computers, related technologies and computer-related questions; troubleshoot printers and software; administer Internet access process for customers; assist in the general operation of branch library. May assist with onsite or offsite program delivery.

Collection Management Services:

Supports the acquisition, processing, and circulation of library materials and technology, including Inter-Library Loan services. Responsible for a variety of technical procedures, including copy cataloging, catalog maintenance, receiving new library materials, and adding items to the library database.

System Support Services:

Works closely with professional staff to create content for the library’s digital and print marketing; provides support services for library programming through direct customer services, database maintenance, program material inventory maintenance, and the creation, or acquisition, of program materials. Assistance and delivery of programs may include coordinating with other library staff and directing the work of assigned volunteers. Programs may include trainings and open labs.

• May be responsible for opening and closing the library facility and for securing the facility, its contents, and premises.

• Assists patrons with any routine activity associated with being in or using the library.

• Performs a broad range of tasks in assisting the branch manager in operating the branch such as training staff and handling basic patron, facility and equipment issues.

• May direct the work of Library Aides, Library Assistant I’s and volunteers.

• Provides constructive input and feedback within the library system concerning the needs of the public and the effectiveness of services and programs.

• Operates various office equipment, computers, printers, tablets, and audio visual equipment as required.

• Assists the public with locating and using the virtual branch and its services.

• Performs and assists with customer account transactions including borrower registrations, orientation to library services, receiving fines and fees, and the resolution of account disputes.

• Monitors and troubleshoots automated check-out, check-in systems; assist patrons with automated check-out systems; sort and transport library materials.

• Performs all circulation tasks such as checking-out and checking in materials, retrieving holds, shelving, filing, arranging items in order, processing requests and interlibrary loans.

• Assists with development and maintenance of the collection including acquisitions, serials control, interlibrary loan, receiving, copy cataloging, processing and mending.

• Assists in the creation and delivery of library programs; prepares marketing materials and branch displays; -may deliver programs designed by professional staff for the audience of the specialized service.

• Efficiently refers questions to librarians from the public according to guidelines.

• Performs other related duties as assigned.

• Provides basic assistance to patrons utilizing library resources, and related software, through either library owned or patron owned devices.

• Provides basic information to the public through print and electronic collections.

• Tracks payments and prepares invoices for payment, resolves issues with vendor orders, and monitors open orders, funds, and purchase orders.

• Responsible for enforcing the Library’s Code of Conduct.

• May be assigned as backup assistance for courier driver.

• Performs other related duties that may be reasonably expected as part of this classification.

WORKING CONDITIONS

Requires frequent sitting, walking, standing, reaching, stooping, repetitive use of hands, and pushing in the performance of daily activities. Crouching, grasping and twisting is required in the performance of weekly activities. Occasional climbing, kneeling, working overhead, pushing and pulling, and finger dexterity is required. The position requires near and far vision and normal hearing in the performance of daily activities. The need to lift up to 25 pounds on a daily basis and 35 pounds on an occasional basis is required.

Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

• Director of Libraries
• Assistant Director of Libraries
• Librarian III
• Librarian II
• Librarian I
• Library Specialist
• Library Assistant IV
• Library Assistant III /Library Information Specialist
• Library Assistant II /Bookmobile Library Assistant
• Library Assistant I