About Our Job

The Denver Public Library (DPL) isn't just a place to borrow books; it's a vibrant, essential hub for our diverse city. As a growing urban library system with 28 locations and over 4 million annual visitors, we're deeply woven into the fabric of Denver.

Join a team where your values align with your work. At the Denver Public Library, we're not just serving our community; we're building a culture guided by values that empower both our staff and the public. 

• Welcoming:  We make our resources, services, and expertise accessible for all, recognize the inherent dignity in each person, and provide safe places where everyone can be themselves.

• Curiosity: We foster a culture of exploration, innovation, and forward thinking by creating environments that support learning and growth.

• Connection: We are neighbors. We foster relationships, listen and act to build and strengthen our community. We bring people together to share information, ideas, and experiences.

• Equity: We work to change inequitable practices, structures and policies, and attitudes that drive them, to provide opportunities for every person in our community to thrive. As we do so, we actively examine our roles in perpetuating oppressive systems.

• Stewardship: We are accountable to our community, using our resources responsibly. We lead with honesty and integrity, protect privacy and preserve and share the full history of our Denver community.

If you're passionate about service, community engagement, and creating positive change, we invite you to explore career opportunities with us. Come join a team that believes in the power of knowledge, connection, and equity.

Unrivaled Benefits

The City and County of Denver offers a competitive salary commensurate with education and experience. We also offer generous benefits for full-time employees which include but is not limited to:  

• Four (4) Medical Plans, Dental, Vision Insurance  

• Pension Plan for Life (employee contributes 8.45%, employer matches at 17.95%) and 457 (b) Retirement Plan  

• PTO (over 3 weeks in your first year), 4 paid wellness days, and 12 paid holidays

• CARE Bank, Family Leave Benefits  

• Enhanced Work/Life Balance: Employee Assistance Program (6 counseling sessions per year, legal assistance, financial counseling, discounted recreation center passes), Employee Volunteer Program

• Learning and Development Opportunities; Courses and Career Development Resources  

• EcoPass (unlimited free RTD bus/train rides) 

• For more information please visit our website.

About Our Branch

Situated in the Golden Triangle Creative District at the heart of Denver’s Civic Center, the Central Library is a busy and active community center celebrating curiosity, innovation, education, and empowerment for the surrounding neighborhoods. The Central Library offers a chance to experience the exciting pace of a large urban library with many opportunities to explore and grow. 

About Our Position

Become a Library Assistant II with Central Circulating Services at Denver Public Library’s Central Library! As part of the Circulating Services team, you will serve in a dynamic location both on the front lines as the face of library circulation as well as behind the scenes as the hub for materials processing for the entire library system. 

You’ll be spending most of your time at customer-facing service points, interacting with a diverse population while using a trauma-informed lens and creating a welcoming library space where all are free to explore and connect. You’ll create positive experiences for library customers by checking out and returning materials, registering customers for library cards, placing requests for DPL items as well as materials from other agencies and responding to customer questions about using library resources and locating library materials.

You’ll use library technology and other mechanical tools to efficiently process and route library materials with accuracy and attention to detail, while staying current on library trends, policy and procedures, especially those relating to circulation. You may assist with shelving, collection maintenance, and outreach projects as requested. 

You’ll grow as you support the library's goal of being a learning organization by participating in approved learning opportunities and projects that support the Library's mission, vision and values and goals. By communicating effectively about issues and initiatives with customers, staff and administration, you’ll help recognize your colleague’s strengths and contributions and foster relationships with colleagues throughout DPL. 

What You Would Bring

• Ability to thrive in a fast-paced, physically active work environment with constant public contact.

• Excellent interpersonal skills, positive attitude, cultural sensitivity, compassion and a sense of humor when working with customers and colleagues of all ages and backgrounds.

• Ability to interpret, communicate and present information to a diverse audience with experience explaining services to customers of varying ages and education levels.

• Ability to handle cash and credit card transactions and making simple mathematical computations.

• Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software.

• Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software, plus a willingness to learn new technology as needed. 

• An equity-driven approach to team dynamics with the ability to creatively solve problems, negotiate, and handle stressful situations in a positive manner.

• Ability to adapt to the ebb and flow of materials intake and stay focused on repetitive tasks in a busy and physically-demanding environment. 

• A demonstrated commitment to developing and maintaining a welcoming environment for a diverse customer base. 

• Attention to detail.

• Ability to multitask and prioritize.

• Ability to demonstrate innovation and flexibility.

Minimum Qualifications:

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

• One (1) year of clerical experience. 

Substitutions:

• Additional appropriate education may be substituted for the minimum experience requirement. 

Preferred Qualifications:

• One year of customer service experience that included working on a computer. 

• A second language fluency is a definite plus

Don't let a "checklist" hold you back! Research shows that women and other underrepresented and historically marginalized groups often self-select out if they don't meet every qualification. If you're reading this and feel a true passion for making an impact, we wholeheartedly encourage you to apply, as an equal combination of education and experience will be considered for all applicants. Your excitement for this work matters just as much as your resume.

Work Environment & Location

The Denver Public Library's branches are the arms to the community—each a unique reflection of the dynamic, diverse communities we serve. At DPL, we pride ourselves on showing up and providing support whenever there is a need. While you may be hired for a specific location, please know that we are hiring with the expectation that at any time, you may be required to work at any one of our branches based on operational needs. This allows our staff to experience the full breadth of Denver's communities and ensures we consistently deliver the highest level of service across our branches.

DPL employees may be redeployed to work in other locations or capacities to support core functions of the library system during branch closures or other emergencies. 

The Central Library is located in a busy metropolitan area with no free parking available. We do offer a complimentary RTD Ecopass with easy access to public transportation. 

Your work schedule will be determined by the needs of the department and will include weekend hours - a likely Sun-Thurs schedule with the possibility of evening hours added. A willingness to adjust to new work schedules is a big plus!

Application & Additional Info 

Ensure that the 'Work Experience" section of the application is complete and contains all relevant work experience related to the position that you are applying for. Qualified applicants are encouraged to apply immediately. Job postings will close at 12AM on the posted ending date. If interested in this opportunity, please apply as soon as possible.

Offer of employment contingent upon successful completion of criminal history and employment verification  

All Denver Public Library employees must apply through their internal profile.

Ready to learn more and see how you can contribute? Visit us at denverlibrary.org and connect with our community on Facebook, Twitter, Instagram, YouTube, and LinkedIn.

About Everything Else

Job Profile

LC1485 Administrative Support Assistant II

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Library Hiring Range

$20.06 - $25.08

Target Pay

Agency

Denver Public Library

Assessment Requirement

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

For information about right to work, click here for English or here for Spanish.